tina-t
10-05-2004, 07:02 PM
I love my old Joann store but they closed it down and opened a larger new one which is really nice but I had a bad experience there today. I wrote the CS an email about the whole thing:
"I had the most horrible experience in your Bond Rd, Elk Grove store today. After I paid and signed the store receipt, the cashier suddenly announces that she could not find my copy of the receipt. She looks all over the place and just could not find it. This goes on for 10 minutes. She asks for help and another cashier tries to help her to no avail. The other cashier, Sally tells her and me that we just have to void this transaction and ring my items up again. I asked her if she could do this fast since I had my baby with me and he was becoming fussy. She said in an irritated voice that she was already trying to help me and asked if I wanted my receipt. Of course I want my receipt! I go with her to another cash register to do this. She goes back to the first cashier to look for the cutting slips which the first cashier had inadvertently placed with my items. Apparently, she should not have done that, and that cutting slips were supposed to have been thrown out. I was frustrated and told Sally that the cutting slips were in the bag with the items that I bought. I did raise my voice a little as my frustration is rising. She looked at me in a very irritated and angry way and said that she appreciates my frustration and was trying to help me. I then apologized. But she continued to speak to me sharply and gave me piercing dark looks. This continued until she finished "helping" me. If looks could kill, I would have been dead by then!
I do not appreciate being treated this way. This was never my fault as the first cashier should not have lost my receipt. I ended up staying an extra 20 minutes while trying to calm a fussy baby and had to be treated like dirt.
I am very upset by this whole experience."
I was so upset that I started crying when I got home. To make things worse, when I got home, I thought ds felt hot. I checked his temp and it was 101. So I felt bad about having dragged him out and having him wait through the whole thing. He was fine this morning though.
One other thing, while I was in line at Joann, ds was playing with his cheerios container when he suddenly threw it down on the floor. The top opened and out came the cheerios. Another customer and I just tried to contain the mess in one corner by using our feet to sweep it to one side. I was going to tell the cashier but with all those that went on with the receipts, I forgot and left the store. Oh phooeey, I don't care anymore that we made a mess.
"I had the most horrible experience in your Bond Rd, Elk Grove store today. After I paid and signed the store receipt, the cashier suddenly announces that she could not find my copy of the receipt. She looks all over the place and just could not find it. This goes on for 10 minutes. She asks for help and another cashier tries to help her to no avail. The other cashier, Sally tells her and me that we just have to void this transaction and ring my items up again. I asked her if she could do this fast since I had my baby with me and he was becoming fussy. She said in an irritated voice that she was already trying to help me and asked if I wanted my receipt. Of course I want my receipt! I go with her to another cash register to do this. She goes back to the first cashier to look for the cutting slips which the first cashier had inadvertently placed with my items. Apparently, she should not have done that, and that cutting slips were supposed to have been thrown out. I was frustrated and told Sally that the cutting slips were in the bag with the items that I bought. I did raise my voice a little as my frustration is rising. She looked at me in a very irritated and angry way and said that she appreciates my frustration and was trying to help me. I then apologized. But she continued to speak to me sharply and gave me piercing dark looks. This continued until she finished "helping" me. If looks could kill, I would have been dead by then!
I do not appreciate being treated this way. This was never my fault as the first cashier should not have lost my receipt. I ended up staying an extra 20 minutes while trying to calm a fussy baby and had to be treated like dirt.
I am very upset by this whole experience."
I was so upset that I started crying when I got home. To make things worse, when I got home, I thought ds felt hot. I checked his temp and it was 101. So I felt bad about having dragged him out and having him wait through the whole thing. He was fine this morning though.
One other thing, while I was in line at Joann, ds was playing with his cheerios container when he suddenly threw it down on the floor. The top opened and out came the cheerios. Another customer and I just tried to contain the mess in one corner by using our feet to sweep it to one side. I was going to tell the cashier but with all those that went on with the receipts, I forgot and left the store. Oh phooeey, I don't care anymore that we made a mess.