Melanie
12-11-2006, 11:50 PM
I'm livid. I ordered a BabyHawk Mei Tai (baby carrier) 2+ months ago. It was custom, pricey, gorgeous and worth it. I also splurged to get a matching bag so this beauty wouldn't be banging around my car in a Target bag (seems shameful!) like my other carriers/slings. My carrier came, no bag. I realized I had never been invoiced for it (an add-on to the order) so I emailed them and paid and was told the person who would sew it was on vacation and would do it as soon as she returned. No problem. I wait a few weeks, trying hard to be patient and not a nag. No bag. I email again. "Oops, some how it was sewn and never shipped, it will ship right away!" Okay, patient (and dumb) me waits a few more weeks. "Oops, looks like the Post Office must have lost it. Rather than fuss with them, we will send you another one." A few DAYS later, the much-anticipated envelope arrives from BabyHawk. I was so excited!! I couldn't believe it was finally here! I wondered which if my two fabrics she'd chosen. I open it. WRONG FABRIC! NOT EVEN FREAKIN' CLOSE. UGH. Okay, I kindly (as have been all along "more bees with honey" as they say) let them know of the error. Now they say they mixed me up with another Melanie, so sorry, they are out of my fabric (BOTH?!) and will refund my money. I can keep the bag. IT DOESN'T EVEN COME CLOSE TO MATCHING. I was so patient and so nice and what did I get for it? NOTHING.
I don't even like the fabric it came in and it clashes.
I'm so sad. I know, this is not important at all and I should be thankful that this is the biggest b*tch I have in my life, but I just HAD to vent. I'm still seething. I hope I can move on now.
I'm most mad b/c while I was being kind and patient they apparently ran out of my fabrics. They didn't even offer to make it in another one that might go remotely. And YES, I did let them know how very disappointed I was that all along I've been patient and polite and now am paying the price. The response I got was, essentially, "so sad, too bad, here's your refund."
Thanks.
I don't even like the fabric it came in and it clashes.
I'm so sad. I know, this is not important at all and I should be thankful that this is the biggest b*tch I have in my life, but I just HAD to vent. I'm still seething. I hope I can move on now.
I'm most mad b/c while I was being kind and patient they apparently ran out of my fabrics. They didn't even offer to make it in another one that might go remotely. And YES, I did let them know how very disappointed I was that all along I've been patient and polite and now am paying the price. The response I got was, essentially, "so sad, too bad, here's your refund."
Thanks.