pearlr2
06-05-2001, 09:00 AM
I recently looked for a bridal gown at Kleinfeld's and had the most unpleasant experience. Below is a list of my complaints:
1) I went there for an early appointment and was kept waiting over half an hour. I will note that by the time my appointment was over, the wait had extended. Obviously, Kleinfeld's had counted on at least 25 no shows which is ridiculous considering
they charge $50 if you do not give them 48 hours notice for a cancellation, you must leave a credit card number when scheduling the appointment.
2) They refused to tell me the name of the manufacturer of the dress I liked. They instructed me that they offer this information only after the purchase is made. They had torn the tag out, too. (I found out the maker through me own detective work later and alerted them, Christos, that this was happening.) I found this strange especially since they offer manufacturer information on their website for dresses that are photographed. The dress I liked was not on the website so I did not have this information. (They said, "We will not tell you the name until you purchase the dress." I retorted, "I will not purchase the dress unless you tell me the name.")
3) The sales associate tried to pressure me into making a purchase that day after I made it clear multiple times that I would make no purchase until my mother saw the dress. The sales associate even told me that the dress may not be there on Tuesday, two days later, when I planned to return with my mother.
4) I described the type of dress I was looking for and was told that only two fit my description. When I found the website after I left, there were many dresses displayed that fit my specifications (A line, minimal beading, sleeveless w/straps). Perhaps once I said that I was not interested in buying that day, the sales associate lost interest in me.
5) Kleinfeld's reported incorrectly their problems w/St. Pucci. I had read on this site later that St. Pucci had taken Kleinfeld's to court for unpaid bills. When I asked to see a St. Pucci dress that I likes (I had a picture), I was told that St. Pucci had a poor delivery record so Kleinfeld's had cut off business with them.
Needless to say, I took my business elsewhere. I went to a great shop in Hoboken called Elizabeth's Bridal Couture where I was given time, space, great service and full disclosure of both the name and model number of the St, Pucci dress I purchased.
Rachel
1) I went there for an early appointment and was kept waiting over half an hour. I will note that by the time my appointment was over, the wait had extended. Obviously, Kleinfeld's had counted on at least 25 no shows which is ridiculous considering
they charge $50 if you do not give them 48 hours notice for a cancellation, you must leave a credit card number when scheduling the appointment.
2) They refused to tell me the name of the manufacturer of the dress I liked. They instructed me that they offer this information only after the purchase is made. They had torn the tag out, too. (I found out the maker through me own detective work later and alerted them, Christos, that this was happening.) I found this strange especially since they offer manufacturer information on their website for dresses that are photographed. The dress I liked was not on the website so I did not have this information. (They said, "We will not tell you the name until you purchase the dress." I retorted, "I will not purchase the dress unless you tell me the name.")
3) The sales associate tried to pressure me into making a purchase that day after I made it clear multiple times that I would make no purchase until my mother saw the dress. The sales associate even told me that the dress may not be there on Tuesday, two days later, when I planned to return with my mother.
4) I described the type of dress I was looking for and was told that only two fit my description. When I found the website after I left, there were many dresses displayed that fit my specifications (A line, minimal beading, sleeveless w/straps). Perhaps once I said that I was not interested in buying that day, the sales associate lost interest in me.
5) Kleinfeld's reported incorrectly their problems w/St. Pucci. I had read on this site later that St. Pucci had taken Kleinfeld's to court for unpaid bills. When I asked to see a St. Pucci dress that I likes (I had a picture), I was told that St. Pucci had a poor delivery record so Kleinfeld's had cut off business with them.
Needless to say, I took my business elsewhere. I went to a great shop in Hoboken called Elizabeth's Bridal Couture where I was given time, space, great service and full disclosure of both the name and model number of the St, Pucci dress I purchased.
Rachel