View Full Version : Houseof Brides.com

10-01-2003, 07:50 PM
My wedding is not for another 18 months, but I have started looking around for good deals on my gown and the gowns of my bridesmaids (I need 7). I have come across the website of House Of Brides, and the prices are to die for. I have read where other people have had horrible trouble with the customer service of the House of Brides salons, but I would like to know if anyone has had experience with the website, and whether these prices are legitimate or too good to be true. Along with that, if there is a bride out there who has dealt with HouseofBrides.com, how was the quality of the gown that you ordered, and are they trustworthy?

I appreciate any help that you all can give me!


10-05-2003, 10:05 AM
I don't know about bridesmaids dresses, but I know they had bogus prices for the bridal gown I was looking at. They had it marked at $1007 retail and it was on "sale" for 20% off, making it $800. Well, it turns out that at every other bridal shop, the dress is marked $800 retail. I would avoid them if at all possible. Try weddingexpressions.com if you're looking for an online source. Or, if you're in the Chicago area, Bridesmart in Schaumburg has good discount prices for bridesmaids dresses.

06-05-2007, 04:50 AM

I read online and found really mixed reviews about HOB. But I went ahead and ordered through them since they had the lowest price and free shipping for my Wtoo bridesmaid outfits. Things went well and the package arrived on time. I was all happy until I opened the package. First of all, the package came damaged, it had to be retaped up by my post office. I gave them the benefit of the doubt since that's not really their fault but rather the mail carrier's fault. Once I opened the box I realized they sent me the wrong color!!! I ordered Powder Blue and the color they sent me was Sweet Tarte (a light lilac color). So I called up HOB and after 20 min on hold I got to a live person. The person gave me an authorization code and assured me that they can exchange the color correctly for me if I send the gowns back to them. I sent the gowns back the next day first thing in the morning.

So I patiently waited for them to exchange my gowns for the right colors until I got this email:

We gave you authorization on May 21 to return the dress as you stated you rec'd the wrong color. The authorization has expired as the designer will no longer accept the dress back as too mich tome has passed.
Thank You,

HOB Website Department

I was really confused so I called HOB and again I was on hold for 30 min before finally reaching someone. I explained the situation to the lady and her response was beyond rude. She said I should've read the policy that they don't do exchanges or refunds. I explained to her that HOB sent me the wrong color, it wasn't my fault. Then she accused me of taking too long to send the gowns back. I sent the gowns back the next morning as soon as I can! So for awhile basically she told me I wasn't getting a refund or the dresses I sent them back. I was beyond furious!!! The 3 gowns costed me $450 and they were just going to screw me over because of their own incompetency?? The lady told me to call back since it was lunch hour over there and no one there can help me. I asked for her name and a direct number to call to bypass the 30 minute wait time. She refused to give me her name because she said she wasn't the one who authorized the authorization in the first place and that I'd have to wait through the 30 min phoneline when I call back. I blew up at her and HOB still refused to refund me back but finally agreed upon sending me back the gowns in the wrong color. So now I'm stuck with 3 gowns in the wrong shade. Anyone looking for Watters Wtoo #135 in sweet tarte? HOB is shady!!!