NancyJ_redo
09-07-2004, 04:29 PM
I posted something for sale last week and the auction closed Friday night. In my listing I said I would ship same day or next day following payment. The winning bidder paid on Sat, so per the listing I should have shipped either Sat or today.
Bc we moved last week I don't have access to my home computer, so I couldn't check emails until this morning. I get into work and I have 5 emails from the buyer requesting status and demanding shipment. The auction didn't close until almost 9p Friday night, she paid Sat morning and today is the next business day. And 5 emails to me...argh! Anyway, I emailed her back this morning and explained that I would ship today per my listing, but would also let her cancel if she wanted. I haven't heard back from her, so I'm about to head to the post office now.
I just went into Paypal to 'accept' her payment but bc she paid by credit card I have to upgrade my account. Now I don't know what to do. I don't want to upgrade and pay extra fees forever. However, my listing didn't say anything about not accepting credit cards, so I realize it's my problem now. And in any event, I risk angering this buyer even more now by messing with the payment (even tho I think her annoyance thus far is misplaced since I'm shipping the next biz day, per my listing).
So what to do about...
1) this listing. Should I just upgrade and eat the fees?
2) future listings - should I say in the listing that no credit cards are accepted?
Thanks so much!
Bc we moved last week I don't have access to my home computer, so I couldn't check emails until this morning. I get into work and I have 5 emails from the buyer requesting status and demanding shipment. The auction didn't close until almost 9p Friday night, she paid Sat morning and today is the next business day. And 5 emails to me...argh! Anyway, I emailed her back this morning and explained that I would ship today per my listing, but would also let her cancel if she wanted. I haven't heard back from her, so I'm about to head to the post office now.
I just went into Paypal to 'accept' her payment but bc she paid by credit card I have to upgrade my account. Now I don't know what to do. I don't want to upgrade and pay extra fees forever. However, my listing didn't say anything about not accepting credit cards, so I realize it's my problem now. And in any event, I risk angering this buyer even more now by messing with the payment (even tho I think her annoyance thus far is misplaced since I'm shipping the next biz day, per my listing).
So what to do about...
1) this listing. Should I just upgrade and eat the fees?
2) future listings - should I say in the listing that no credit cards are accepted?
Thanks so much!