Chris Johnson
11-26-2004, 06:12 PM
P&G Announces Voluntary Recall of New Sweep+Vac by Swiffer
CINCINNATI, November 26; The Procter & Gamble Company announced a voluntary recall of Sweep+Vac by Swiffer, a new battery-operated upright vacuum cleaner introduced in September 2004. The product is currently sold only in the United States, Canada and Puerto Rico. Consumers should stop using the recalled product immediately.
This recall does not affect any other Swiffer products.
P&G has identified an isolated Sweep+Vac product quality issue. In a few cases, the Sweep+Vac rotor can lock up. If the unit is left in the "ON" position, heat can build up producing smoke, with the potential for fire. P&G has received 14 complaints of Sweep+Vacs overheating, including one report of a small fire with minor property damage. There have been no reports of consumer injury.
The recall involves discontinuation of all retail sales and a product retrieval from consumers. P&G is asking that consumers stop using the Sweep+Vac product immediately. Consumers are instructed to disconnect the Sweep+Vac by removing the top section of the handle. Consumers can do this by pressing the small green button on the handle, about 12 inches below the handle, then pulling the handle straight out. This eliminates any possibility of the unit overheating.
Consumers should then contact 1-800-487-5915 or visit www.swiffersweepandvac.com to receive shipping materials to return the Sweep+Vac unit to Procter & Gamble and receive a refund.
Even though this issue has been observed in just a few Sweep+Vac units, P&G is taking this voluntary action to ensure the safety of Sweep+Vac consumers and is working closely with the U.S. Consumer Product Safety Commission. P&G regrets any inconvenience to its consumers and retail customers.
P&G said the cost of recalling this item is not expected to have a material impact on earnings for the October-December quarter or the fiscal year.
CINCINNATI, November 26; The Procter & Gamble Company announced a voluntary recall of Sweep+Vac by Swiffer, a new battery-operated upright vacuum cleaner introduced in September 2004. The product is currently sold only in the United States, Canada and Puerto Rico. Consumers should stop using the recalled product immediately.
This recall does not affect any other Swiffer products.
P&G has identified an isolated Sweep+Vac product quality issue. In a few cases, the Sweep+Vac rotor can lock up. If the unit is left in the "ON" position, heat can build up producing smoke, with the potential for fire. P&G has received 14 complaints of Sweep+Vacs overheating, including one report of a small fire with minor property damage. There have been no reports of consumer injury.
The recall involves discontinuation of all retail sales and a product retrieval from consumers. P&G is asking that consumers stop using the Sweep+Vac product immediately. Consumers are instructed to disconnect the Sweep+Vac by removing the top section of the handle. Consumers can do this by pressing the small green button on the handle, about 12 inches below the handle, then pulling the handle straight out. This eliminates any possibility of the unit overheating.
Consumers should then contact 1-800-487-5915 or visit www.swiffersweepandvac.com to receive shipping materials to return the Sweep+Vac unit to Procter & Gamble and receive a refund.
Even though this issue has been observed in just a few Sweep+Vac units, P&G is taking this voluntary action to ensure the safety of Sweep+Vac consumers and is working closely with the U.S. Consumer Product Safety Commission. P&G regrets any inconvenience to its consumers and retail customers.
P&G said the cost of recalling this item is not expected to have a material impact on earnings for the October-December quarter or the fiscal year.