daniele_ut
06-09-2006, 10:44 PM
I just chatted with ebay help live and it turns out that it was real. The message is also in MyEbay. She was able to get my password changed, and I have now changed it again. I've also changed both of my paypal accounts and my bank account password as well. Ick, I feel violated!!!
-------------------------------------------------------------------
I just got an email from ebay that seems suspicious, and I forwarded it to [email protected], but it seems that at least part of the content of the email is true. My password has been changed and not by me. I never ever click on links in any emails that might be spoofs, so I have no idea how this happened, but I don't know what to do now!!
Here's the email. It was addressed to my username, not my real name:
It appears the password for your eBay account may have recently become compromised. As a result
of this, we have reset your password and secret question.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is secure and cannot be
accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your password" link on
the eBay sign-in page and change your password using the instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security Resources" box.
This will take you to the help page titled "Securing Your Account and Reporting Account Theft."
> Follow the instructions provided under "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the instructions provided
above or use the "Back" button on your Web browser to return to the "Securing Your Account"
page.
We have provided some additional information below to explain how this may have occurred.
Unsolicited or "spoofed" email messages
There have been a number of email messages recently sent to eBay members asking them to click on
links and provide their user ID and password. These unsolicited or "spoofed" messages appear to
come from eBay Support, but in fact do not. eBay never requests sensitive information of this
nature via email.
Any email sent to your registered eBay email address from eBay that affects your account, or
from another eBay member via eBay’s member-to-member communication system, will now appear in
the My Messages portion of your My eBay page. If you receive a questionable email that asks you
to click on a link and it is not in My Messages, do not click the link or enter any information.
Forward the email to [email protected] and we will respond to you within minutes to tell you if it
was really from eBay. This also lets us take quick action on the fake website to help protect
other members.
To learn more about these fake or "spoofed" eBay emails, visit the "Security & Resolution
Center" link found at the bottom of most eBay pages followed by the "Stopping spoof emails and
Web sites" under "General Online Safety."
Password guessing
If you use a fairly simple or easy-to-guess password, it is possible that someone could guess it
after repeated attempts. For this reason, it is important to use a password that consists of a
combination of letters and numbers and is not related to your user ID, name, or anything you buy
or sell. It is also important to use different passwords for the various online accounts you use
(email, PayPal, etc).
Computer viruses
There are a number of computer viruses in circulation that log and record keystrokes. It is
recommended that computer users keep their virus alert software up-to-date and regularly check
for operating system and web browser updates. A firewall for high-speed internet users is also
highly recommended.
Any inquiries regarding your password or other information about your account can be sent to us
by clicking "Help" on any eBay page and then selecting "Contact Us."
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
-------------------------------------------------------------------
I just got an email from ebay that seems suspicious, and I forwarded it to [email protected], but it seems that at least part of the content of the email is true. My password has been changed and not by me. I never ever click on links in any emails that might be spoofs, so I have no idea how this happened, but I don't know what to do now!!
Here's the email. It was addressed to my username, not my real name:
It appears the password for your eBay account may have recently become compromised. As a result
of this, we have reset your password and secret question.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is secure and cannot be
accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your password" link on
the eBay sign-in page and change your password using the instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security Resources" box.
This will take you to the help page titled "Securing Your Account and Reporting Account Theft."
> Follow the instructions provided under "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the instructions provided
above or use the "Back" button on your Web browser to return to the "Securing Your Account"
page.
We have provided some additional information below to explain how this may have occurred.
Unsolicited or "spoofed" email messages
There have been a number of email messages recently sent to eBay members asking them to click on
links and provide their user ID and password. These unsolicited or "spoofed" messages appear to
come from eBay Support, but in fact do not. eBay never requests sensitive information of this
nature via email.
Any email sent to your registered eBay email address from eBay that affects your account, or
from another eBay member via eBay’s member-to-member communication system, will now appear in
the My Messages portion of your My eBay page. If you receive a questionable email that asks you
to click on a link and it is not in My Messages, do not click the link or enter any information.
Forward the email to [email protected] and we will respond to you within minutes to tell you if it
was really from eBay. This also lets us take quick action on the fake website to help protect
other members.
To learn more about these fake or "spoofed" eBay emails, visit the "Security & Resolution
Center" link found at the bottom of most eBay pages followed by the "Stopping spoof emails and
Web sites" under "General Online Safety."
Password guessing
If you use a fairly simple or easy-to-guess password, it is possible that someone could guess it
after repeated attempts. For this reason, it is important to use a password that consists of a
combination of letters and numbers and is not related to your user ID, name, or anything you buy
or sell. It is also important to use different passwords for the various online accounts you use
(email, PayPal, etc).
Computer viruses
There are a number of computer viruses in circulation that log and record keystrokes. It is
recommended that computer users keep their virus alert software up-to-date and regularly check
for operating system and web browser updates. A firewall for high-speed internet users is also
highly recommended.
Any inquiries regarding your password or other information about your account can be sent to us
by clicking "Help" on any eBay page and then selecting "Contact Us."
Regards,
Customer Support (Trust and Safety Department)
eBay Inc