boys2enough
08-30-2003, 10:05 PM
HI, a while back ago I posted about my Combi Urban Sling and the broken key clip. Thought I should update what happened:
I called and emailed Baby Catalog and didn't hear from them for a week. That same day I also contacted Combi CS and made an appointment later that week to bring my bag in for an exchange. But I decided not to go that day, couldn't see myself survive that 45-min car ride with 2 wild boys. I was prepared to bite the bullet and just cut the clip off.
The next week came, I decided to call Baby Catalog again just to try my luck. To my surprise, somebody picked up the phone and after some digging, told me that they just sent a new bag with a return shipping label to me that morning.
That solved the problem. Now I have a new bag with a working key clip. Although I don't plan to use it, it makes me happy to have a non-defect bag. I am also impressed with Baby Catalog's CS.
Would like to thank everyone who responded to my earlier post again. Somebody's kep clip also stopped working early on, right? I'd recommend you give Combi CS a call. When I called them, I was told that the bag has a "warranty" and Combi would honor it. It doesn't hurt to try. HTH someone. Cheers.
I called and emailed Baby Catalog and didn't hear from them for a week. That same day I also contacted Combi CS and made an appointment later that week to bring my bag in for an exchange. But I decided not to go that day, couldn't see myself survive that 45-min car ride with 2 wild boys. I was prepared to bite the bullet and just cut the clip off.
The next week came, I decided to call Baby Catalog again just to try my luck. To my surprise, somebody picked up the phone and after some digging, told me that they just sent a new bag with a return shipping label to me that morning.
That solved the problem. Now I have a new bag with a working key clip. Although I don't plan to use it, it makes me happy to have a non-defect bag. I am also impressed with Baby Catalog's CS.
Would like to thank everyone who responded to my earlier post again. Somebody's kep clip also stopped working early on, right? I'd recommend you give Combi CS a call. When I called them, I was told that the bag has a "warranty" and Combi would honor it. It doesn't hurt to try. HTH someone. Cheers.