Kecci Mommy Bag--broken zipper

[DebbieJ]

Ugh. I am loving my MommyBag, but not loving the broken zipper! I emailed them today (I think it was just past business hours, so no reply yet). It just came apart over the weekend. I didn't overstuff my bag or anything.

I thought I remembered reading here that one or two others have had the same problem. Did you have any luck getting it fixed? I just bought this bag with the coop this summer.

I am so bummed.

~ deb
Mommy to my sweet boy
B born 12/03
http://www.windsorpeak.com/dc/user_files/10023.jpg http://www.windsorpeak.com/dc/user_files/10029.gif

[bethdg1]

I had a broken zipper from my Kecci also. I emailed the contact from the co-op and she gave me an address to mail it back. I received a replacement a week later.

[Chelsey333]

It does seem like a lot of zippers have broken. I think I would request a refund instead of a replacement.

[DebbieJ]

I got a reply first thing this morning. I have to mail my bag back to them and they'll send me a brand new one.

I love this bag too much to get a refund.

~ deb
Mommy to my sweet boy
B born 12/03
http://www.windsorpeak.com/dc/user_files/10023.jpg http://www.windsorpeak.com/dc/user_files/10029.gif

[Melanie]

I believe zen_bliss said they told her they were switching to different zippers.

Mine came apart very easily as well.

Anyway, apparently their policy has changed, but I was lucky that they even only needed a digital photo to replace mine, once the new bags came in.

I wouldn't ask for a refund, I think it's a great bag.

[NoAngel]

My zipper broke about a week after I got it! I was really disappointed, but since my DH was the one who broke it I just assumed he'd man-handled it. ;) Plus, I love the bag so much that it didn't even occur to me to return it! I've been thinking about adding velcro to the flap, but I guess I'll contact them regarding an exchange. But, it'll be tough doing without it for even a few days...

Tara
~ Mommy to Kamryn

http://lilypie.com/baby1/041216/2/1/0/-8/.png

[lmariana]

My zipper also broke. I sent them the bag and a week later had my replacement!

It's a great bag, especially for the co-op price. I'm always on the lookout for a different color.

Mariana
www.heinzandmariana.com
Mother of Gabriel, 08/14/2003

http://lilypie.com/baby2/030814/1/5/0/-5/.png[/img] ([img)

[[email protected]]

Thank you to all those wonderful Moms who took the time to discuss the Kecci® Shanghai MommyBag®.

Kecci® maintains a complete and total "Satisfaction Guaranteed" policy regarding all our products, period. Should you have any difficulty, concerns or needs regarding your Kecci® bag whether purchased directly from the Kecci® website at www.kecci.com or from any retailer in person or online, please immediately contact us by telephone toll-free at 1-866-MY-KECCI or by sending an email to [email protected].

We are aware of a small quantity of Kecci® Shanghai MommyBag® from our original shipment that experienced zipper failures during normal customer usage. As soon as we became aware of the failure we began an intensive quality control program that affected all then current inventory to attempt to eliminate any suspicious product from future shipment while at the same time instructing our production and design team to completely reengineer the zipper closure. This process is now completed.

Thank you for your continued enthusiasm and support of Kecci®, a company totally dedicated to the pursuit of fashionable creativity and excellence at a fair price. We welcome your feedback and comments.

Sincerely,

Richard A. Warren, President
Pinnacle Priority Projects, LLC
dba Kecci®