What to do? I lost the shoulder strap to my Fleurville Alpha 7...

[boys2enough]

I believe I stashed the shoulder strap away on the day I received my Alpha 7 in black cord. For the life of me, I cannot find the shoulder strap again. I contacted Fleurville and was told that I need to pay $20 for the strap. At this point, I don't think there is any way out other than shelling out that money for it. But I just feel stupid paying $20 for something that is still somewhere in my house. I guess this is more like a "vent" or "DOH!" moment post. :-(

Cheers, Lin
Mom to 2 wild boys
D 3/98
G 11/02

http://instagiber.net/smiliesdotcom/kao/otn/pnoodles.gif

[masetane]

I do this constantly too so don't feel bad!!! OK - if it was me:m I would not pay the $20 b/c you know its' going to turn up!! Instead, go to Target (or the like) and pick up a suitcase strap. Just about the same thing. I did that when the clips to the strap broke. I think it cost me $6. Then, search your house like crazy!! Or, better, stop looking and you'll find it!!! lol
Caroline
http://fool.exler.ru/sm/ma.gif
Isabelle 10/1/00
Nicholas 2/27/03
http://groups.yahoo.com/group/Birthdaycakeideas/

[masetane]

I do this constantly too so don't feel bad!!! OK - if it was me:m I would not pay the $20 b/c you know its' going to turn up!! Instead, go to Target (or the like) and pick up a suitcase strap. Just about the same thing. I did that when the clips to the strap broke. I think it cost me $6. Then, search your house like crazy!! Or, better, stop looking and you'll find it!!! lol
Caroline
http://fool.exler.ru/sm/ma.gif
Isabelle 10/1/00
Nicholas 2/27/03
http://groups.yahoo.com/group/Birthdaycakeideas/

[jesseandgrace]

Or you can also let them know that when this happened to me with my Skip Hop strap (I broke mine, but they didn't ask me what happened when I said i needed a new one) they sent me a new one right away, no questions, I didn't have to pay a thing. I would seriously let Fleurville know about great customer service from another diaper bag company - skip hop will definitely have my business again, I wouldn't be so sure about Fleurville.

[boys2enough]

>I do this constantly too so don't feel bad!!! OK - if it was
>me:m I would not pay the $20 b/c you know its' going to turn
>up!! Instead, go to Target (or the like) and pick up a
>suitcase strap. Just about the same thing. I did that when
>the clips to the strap broke. I think it cost me $6. Then,
>search your house like crazy!! Or, better, stop looking and
>you'll find it!!! lol

Caroline,

LOL. Your last sentence is so true. But I have "stopped" looking forever. Maybe I haven't NOT looking hard enough. :-P

Thank you for the suggestion about the Target suitcase strap. I'll have to visit Tar-jay this weekend.


Cheers, Lin
Mom to 2 wild boys
D 3/98
G 11/02

http://instagiber.net/smiliesdotcom/kao/otn/pnoodles.gif

[boys2enough]

>Or you can also let them know that when this happened to me
>with my Skip Hop strap (I broke mine, but they didn't ask me
>what happened when I said i needed a new one) they sent me a
>new one right away, no questions, I didn't have to pay a
>thing. I would seriously let Fleurville know about great
>customer service from another diaper bag company - skip hop
>will definitely have my business again, I wouldn't be so sure
>about Fleurville.

Oh, no, Jennifer, now you just gave me even more reason to buy a Skip Hop!... ;-)

Thank you for the great idea. I am not very good at confronting retail companies about customer service issues. But I will give it a try again. Wish me luck. Thanks.


Cheers, Lin
Mom to 2 wild boys
D 3/98
G 11/02

http://instagiber.net/smiliesdotcom/kao/otn/pnoodles.gif

[theshopgirl]

hello,

I have had many problems with my Mothership bag by Fleurvill. But I am happy to say that they were very nice and sent me a new one each time. I am on my third bag and the baby is only 5 months, Call them there toll free # is listed on there website at Fleurville.com ask to talk to Steve he is the head sales person.

Thank you,
Claudine
The Shop Girl