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View Full Version : Piece of Junk Skip Hop - What do I do?



WooChx
05-10-2005, 10:21 AM
My brand new Skip Hop Duo broke half way through my vacation. The plastic clip cracked in half on the shoulder strap and on the buckle that is attached to the bag. What should I do? I just purchased this last month for my vacation and only used it for about 4 days!

Thanks.

audball
05-10-2005, 10:30 AM
I would contact Skip Hop ASAP...some people would say you should return via the way you paid (mail order company, store), but this sounds like a manufacturing defect. If you have any paperwork (receipt, the original tags [I know..who holds on to these, but some people do], order ID#), have that with you when you call. I have heard they are really responsive. If they don't outright replace the bag, they should at least fix it.

Good luck!

jamsmu
05-10-2005, 04:53 PM
This happened to me recently. they were wonderful. I just e-mailed and they sent me a new strap. No problems at all!

debbiet.
05-10-2005, 08:35 PM
My bag is really high qulaity and have washed it several times.
I bet they will send you a new one immediately.
Sounds like a defect.
HTH

booda
08-15-2005, 11:39 PM
>This happened to me recently. they were wonderful. I just
>e-mailed and they sent me a new strap. No problems at all!


Hi there.
I was wondering who you emailed about this? Thanks so much!
Booda

jamsmu
08-16-2005, 01:21 PM
[email protected]

212-868-9850