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View Full Version : Another Chester CS Rave!



marnay
05-31-2005, 11:42 AM
I have always loved Chester's customer service, and I get to rave about them again today. I have a Classic bag in candy stripe that I spilled a bit of juice from a sippy in. Well the attached make-up case got wet and somehow it mildewed. I can't clean it because the stains are under the vinyl layer. I wrote to Chester asking them if they had any suggestions on cleaning it or if I could buy another that would match my bag. They wrote me right back and said not to worry they are sending me out a whole new diaper bag!

I own two of their bags and can't say enough good things about them. Customer service is so important and is usually very lacking in most companies. Chester is awesome!

Naydene

samiam
06-24-2005, 07:11 AM
Wow - great to hear. I'm also someone who is easily infuriated by poor customer service. I don't know why people start companies if they don't want to treat their customers well. Three cheers for Chester!