psophia17
03-10-2008, 01:00 PM
I'm so annoyed by this.
DH opened a business banking account at the same bank we have had joint checking for several years. He has a 5-day hold on check deposits, and has to go into his branch and talk to a live person to make deposits over a certain (very low, IMO) amount, because the ATM's defaults are set very low for business banking deposits. Meanwhile, the business goes chugging along, and while we wait for checks to clear, suppliers go unpaid. We keep them in the loop, but it's getting embarassing.
This is bad enough, but for the past several weeks, he's been working long, long hours, 6am-6pm, minimum, with only one afternoon "off," to go to the doctor. He had a check to deposit that whole time, but he has been unable to make it to the bank during business hours. He finally makes it to his branch, and even though the check is drawn on the same bank, there's going to be a 2-day hold on the funds. Rather than deposit it, he came home, gave it to me, and I got on the phone. In less than an hour, I had the manager of a nicer branch on the line, who was able to help us get the check cleared right away, and who was just so incredibly helpful and nice to work with. He said that policy for business banking is to have everything done at your branch, but any bank can access the info, and work with it, and he could help us out since it was an emergency. We took the boys in with us, and even they had a good time, thanks to this manager. Yay for the bank!
So - money cleared, checks written and delivered (by hand) to where they needed to go. And this morning, DH calls - oh yes, the preschool payment is coming out, but the money is not in the bank, I have to transfer from our personal checking to the business checking? I am thinking - no problem. A transfer is a transfer, I can do that over the phone, easy peasy. Except that his branch doesn't accept transfers into business banking over the phone unless the amount is a large increment. They suggested I go to the nearest location, and they could make an exception and allow me to make a transfer into his account (my name is not on it anywhere), just once. Excuse me??? Does this make any sense at all????
We are changing banks, because this is bloody stupid.
DS1 requests: :jammin:
DH opened a business banking account at the same bank we have had joint checking for several years. He has a 5-day hold on check deposits, and has to go into his branch and talk to a live person to make deposits over a certain (very low, IMO) amount, because the ATM's defaults are set very low for business banking deposits. Meanwhile, the business goes chugging along, and while we wait for checks to clear, suppliers go unpaid. We keep them in the loop, but it's getting embarassing.
This is bad enough, but for the past several weeks, he's been working long, long hours, 6am-6pm, minimum, with only one afternoon "off," to go to the doctor. He had a check to deposit that whole time, but he has been unable to make it to the bank during business hours. He finally makes it to his branch, and even though the check is drawn on the same bank, there's going to be a 2-day hold on the funds. Rather than deposit it, he came home, gave it to me, and I got on the phone. In less than an hour, I had the manager of a nicer branch on the line, who was able to help us get the check cleared right away, and who was just so incredibly helpful and nice to work with. He said that policy for business banking is to have everything done at your branch, but any bank can access the info, and work with it, and he could help us out since it was an emergency. We took the boys in with us, and even they had a good time, thanks to this manager. Yay for the bank!
So - money cleared, checks written and delivered (by hand) to where they needed to go. And this morning, DH calls - oh yes, the preschool payment is coming out, but the money is not in the bank, I have to transfer from our personal checking to the business checking? I am thinking - no problem. A transfer is a transfer, I can do that over the phone, easy peasy. Except that his branch doesn't accept transfers into business banking over the phone unless the amount is a large increment. They suggested I go to the nearest location, and they could make an exception and allow me to make a transfer into his account (my name is not on it anywhere), just once. Excuse me??? Does this make any sense at all????
We are changing banks, because this is bloody stupid.
DS1 requests: :jammin: