wendibird22
03-27-2008, 11:47 AM
I just wanted to share a great experience I just had with the people at FP. I called them because I've started having problems with one of my receivers for the FP Private Connection Dual Receiver monitor. Basically, half the time it just won't turn on, even though it's plugged in to the AC adaptor. I anticipated getting a hard time because either I didn't have a receipt (it was a gift), didn't fill out the registration card (I never fill these out), didn't have the serial # (I was calling from work), or being asked to ship the item (at my expense) and wait for weeks on end to get it back. Can you tell I'm an optimist :ROTFLMAO: . Much to my surprise, I wasn't asked for any of that info. I explained the problem. The rep suggested that it was likely a problem with the on/off switch and that she'd put a new receiver and a new battery (just in case) in the mail to me today and that I should have it in less than a week (luckily for me FP is located about 45 mins away). Better yet, I don't even have to mail the broken one back to them!!! And, I swear, she was the most pleasant customer service person I've ever spoken to on the phone. :cheerleader1:
So, while it stinks that the product isn't working after just 8 months, given this experience, I'd gladly spend my money on FP products again. If only every company conducted it's customer service this way!!!!!
So, while it stinks that the product isn't working after just 8 months, given this experience, I'd gladly spend my money on FP products again. If only every company conducted it's customer service this way!!!!!