gatorsmom
04-16-2008, 11:58 AM
If I didn't need help with this, then this would definitely fit better in the Bitching Post (but I do need help so please don't move this thread :)).
Last summer I contacted a nanny placement agency. I paid their up front fee of $150 before they'd send me resumes (I've worked in Human Resources and Recruiting so paying money upfront seemed odd but all the agencies were requiring it so whatever). The agency sent someone to our house to find out about our family and I told them specifically what I was looking for in a nanny. I also said I was interested in them finding a post partum doula for me. They specifically said that it would be no problem to fill either of those positions in the time I gave.
So, they waited 2 weeks before I needed someone to work here and sent over resumes for warm bodies. these resumes didn't have any of the qualifications I asked for. It was almost as if they never came to my house to talk about the positions. So, when the day came that I had asked for a nanny to start and they didn't provide one or even came close to it, I found one through a different agency. They wouldn't refund my deposit (because they said up front that it was unrefundable). But they said they felt bad because they couldn't fill the position and would fill the post-partum doula position for free.
So, they send me a resume for a wonderful post-partum doula. Excellent experience- exactly what I was looking for. But I noticed that on her resume she listed her address as an hour away from our house. I was concerned that in the winter months, when I would need her, she might not want to drive and hour in yucky Minnesota weather, especially at night. I asked the recruiter point blank (3 times) if she talked to the doula about our location. Yep, she reassured me, the location is no problem. So, 3 weeks before the doula is suppose to start I called the doula and she said she DEFINITELY had a problem with our location and didn't realize where we lived. grrr... I asked the recruiter for a replacement ppdoula and she never called me back. I ended up finding one on my own.
Since then, the recruiter said she would refund all my money. So, after the twins were born, I left a message on their machine about a refund. Weeks go by, no response. So, I called again. Same thing. So, I emailed several times. No return emails.
Finally, 5 months later, I've given up on this company. But, don't get me wrong, I"M PISSED. I want to file a complaint with the Better Business Bureau. And any other bureau that could prevent another family from having these problems. How do I go about doing that and who else should I contact about this? There are other, excellent nanny placement agencies around here that don't jerk families around.
Last summer I contacted a nanny placement agency. I paid their up front fee of $150 before they'd send me resumes (I've worked in Human Resources and Recruiting so paying money upfront seemed odd but all the agencies were requiring it so whatever). The agency sent someone to our house to find out about our family and I told them specifically what I was looking for in a nanny. I also said I was interested in them finding a post partum doula for me. They specifically said that it would be no problem to fill either of those positions in the time I gave.
So, they waited 2 weeks before I needed someone to work here and sent over resumes for warm bodies. these resumes didn't have any of the qualifications I asked for. It was almost as if they never came to my house to talk about the positions. So, when the day came that I had asked for a nanny to start and they didn't provide one or even came close to it, I found one through a different agency. They wouldn't refund my deposit (because they said up front that it was unrefundable). But they said they felt bad because they couldn't fill the position and would fill the post-partum doula position for free.
So, they send me a resume for a wonderful post-partum doula. Excellent experience- exactly what I was looking for. But I noticed that on her resume she listed her address as an hour away from our house. I was concerned that in the winter months, when I would need her, she might not want to drive and hour in yucky Minnesota weather, especially at night. I asked the recruiter point blank (3 times) if she talked to the doula about our location. Yep, she reassured me, the location is no problem. So, 3 weeks before the doula is suppose to start I called the doula and she said she DEFINITELY had a problem with our location and didn't realize where we lived. grrr... I asked the recruiter for a replacement ppdoula and she never called me back. I ended up finding one on my own.
Since then, the recruiter said she would refund all my money. So, after the twins were born, I left a message on their machine about a refund. Weeks go by, no response. So, I called again. Same thing. So, I emailed several times. No return emails.
Finally, 5 months later, I've given up on this company. But, don't get me wrong, I"M PISSED. I want to file a complaint with the Better Business Bureau. And any other bureau that could prevent another family from having these problems. How do I go about doing that and who else should I contact about this? There are other, excellent nanny placement agencies around here that don't jerk families around.