veronica
05-06-2008, 09:46 AM
I posted a couple of weeks ago about a large item that I won and the next day, the seller asked for additional funds for shipping. the listing summary showed $60, which is what I paid, but the body of the listing did say that she only charged actual shipping and that, depending on destination, could be much less. I reminded her as such via email and said I would not pay more and that she should check out other carriers.
A few days go by and I get a one line email saying "Husband just left to post office. We will not charge you extra". I think that's great. Well, the item arrived yesterday in two large boxes and the postage for each was only $15 per box. I emailed her again, reminding her of the listing and I ask her to refund the extra shipping. Since she has a history of taking so long to get back to me, I am not expecting a reply anytime soon.
I am fuming that she asked for $30 more in shipping after the auction ended and the actual was 1/2 of what I had already paid-I am pretty sure she is just upset the auction went for so little. But-if that is the case, she should have raised the minimum bid or asked for flat shipping rather than say "I charge actual shipping".
so-who do I pursue to get the additional funds credited back to me? Do I give her more time to answer my email from yesterday (its been 3 weeks since auction) or file with ebay, paypal or both? do I have a case since the summary of the auction lists shipping as $60 (in the body of the listing she does go on to explain that she entered that amount because ebay requires some sort of shipping cost in the listing but that she would only charge actual)
I am just so mad that someone tried to take advantage of me for more money when the actual was less than I had already even paid!
UPDATE 5/12: Yippeeeeee, I am victorious! I was refunded the $28 in overshipping. funny thing, she claimed to be unaware how much actual was, since her DH sent it. I said it was strange he would not have come home with a huge sigh of relief over not having to pay $150. She never quite addressed that comment, or told me where the receipt was. She said she called the post office to check it out and in the meantime asked for pictures. I secretly think she hoped I had thrown out the boxes, but sure enough, I sent pictures within minutes. I didn't hear from her until Sat. when she finally refunded the funds and claimed this: "When we got to the post office to ask them in person, they were waiting for us. They said the charged us incorrectly and we had to pay the additional amount. but, I don't want negative feedback , so I refunded you the money". I have not yet responded to her and am not sure what to say. I am glad that I have the money back-I still totally feel lied to. I mean, I don't think a post office would charge additional shipping two weeks after a package was sent. And, if so, why didn't she send me that receipt as argument against refunding me..... DH and I were tempted to package the item back and weigh it at our post office to call her bluff but that is simply too much effort at this point. I am tempted to acknoledge that we are content the refund was processed and would like to say something like "It is very unethical for the post office to charge additional shipping after a transaction was completed..." How ironic, huh?
A few days go by and I get a one line email saying "Husband just left to post office. We will not charge you extra". I think that's great. Well, the item arrived yesterday in two large boxes and the postage for each was only $15 per box. I emailed her again, reminding her of the listing and I ask her to refund the extra shipping. Since she has a history of taking so long to get back to me, I am not expecting a reply anytime soon.
I am fuming that she asked for $30 more in shipping after the auction ended and the actual was 1/2 of what I had already paid-I am pretty sure she is just upset the auction went for so little. But-if that is the case, she should have raised the minimum bid or asked for flat shipping rather than say "I charge actual shipping".
so-who do I pursue to get the additional funds credited back to me? Do I give her more time to answer my email from yesterday (its been 3 weeks since auction) or file with ebay, paypal or both? do I have a case since the summary of the auction lists shipping as $60 (in the body of the listing she does go on to explain that she entered that amount because ebay requires some sort of shipping cost in the listing but that she would only charge actual)
I am just so mad that someone tried to take advantage of me for more money when the actual was less than I had already even paid!
UPDATE 5/12: Yippeeeeee, I am victorious! I was refunded the $28 in overshipping. funny thing, she claimed to be unaware how much actual was, since her DH sent it. I said it was strange he would not have come home with a huge sigh of relief over not having to pay $150. She never quite addressed that comment, or told me where the receipt was. She said she called the post office to check it out and in the meantime asked for pictures. I secretly think she hoped I had thrown out the boxes, but sure enough, I sent pictures within minutes. I didn't hear from her until Sat. when she finally refunded the funds and claimed this: "When we got to the post office to ask them in person, they were waiting for us. They said the charged us incorrectly and we had to pay the additional amount. but, I don't want negative feedback , so I refunded you the money". I have not yet responded to her and am not sure what to say. I am glad that I have the money back-I still totally feel lied to. I mean, I don't think a post office would charge additional shipping two weeks after a package was sent. And, if so, why didn't she send me that receipt as argument against refunding me..... DH and I were tempted to package the item back and weigh it at our post office to call her bluff but that is simply too much effort at this point. I am tempted to acknoledge that we are content the refund was processed and would like to say something like "It is very unethical for the post office to charge additional shipping after a transaction was completed..." How ironic, huh?