mamaoftwins
08-26-2008, 11:36 AM
I ordered two separate crib rail protectors from this company. The first was ordered on 8/6 and arrived without incident (although it did take 10 days to arrive when they supposedly shipped it Priority Mail the day after I ordered it).
I wanted to make sure I liked the item before I ordered two of them. I did, so about 2wks after the first order, I placed the order for the second one on 8/20. I received a shipping confirmation on 8/21, and the box arrived on 8/23. I opened the box and it did not contain what I had ordered, it contained totally different items, but with my packing slip. I emailed them immediately, and they called me on 8/26. It seems they shipped the wrong person's order to me. The woman was pretty clueless (and she's the owner!!!) - she didn't realize that this was the second item I ordered from them and was confused as to why I hadn't received mine. She asked if I could ship the wrong order to the correct person for them. I have reservations about this, but she assured me that she will credit me the cost for the shipping (it seems like they are a pretty small company, so I get her wanting to save 2x shipping costs on correcting this). Ok, I'll do that for you, because I'm a nice person. I have to go to the Post Office tomorrow anyway. So, I agree and then she starts to get off the phone without telling me who to ship this to. I ask, and she says, "Oh, it's not on the packing slip?". No, my packing slip is in the box. She is confused by this. At this point, I also ask her to tell me where my order is. She says she will check and get back to me. She does and immediately sends me an email saying that my order was shipped yesterday, please note that this means it was shipped 4 days after they sent me a shipping confirmation. So, I guess they sent me a shipping confirmation for the wrong order, and didn't send me one when they shipped my actual order.
So, that's the story for now. I will update after I receive my order and get this incorrect one shipped out. This is poor business practice on a number of levels and not great customer service as this woman really didn't have a clue what was going on. It's totally inappropriate to ask a customer to mail an order for you, and then even more inappropriate to have to give another customer's name out. I intend on putting a note in the box telling the other customer what happened -as I would think it was weird to get a box from a random person that I didn't order from.
I can't recommend this company, even though the product they sell is great. Find a crib rail protector from somewhere else if you need to. Or, check theirs out online and find someone to make it for you. It doesn't seem like making it would be difficult for someone that knows how to do those things.
I wanted to make sure I liked the item before I ordered two of them. I did, so about 2wks after the first order, I placed the order for the second one on 8/20. I received a shipping confirmation on 8/21, and the box arrived on 8/23. I opened the box and it did not contain what I had ordered, it contained totally different items, but with my packing slip. I emailed them immediately, and they called me on 8/26. It seems they shipped the wrong person's order to me. The woman was pretty clueless (and she's the owner!!!) - she didn't realize that this was the second item I ordered from them and was confused as to why I hadn't received mine. She asked if I could ship the wrong order to the correct person for them. I have reservations about this, but she assured me that she will credit me the cost for the shipping (it seems like they are a pretty small company, so I get her wanting to save 2x shipping costs on correcting this). Ok, I'll do that for you, because I'm a nice person. I have to go to the Post Office tomorrow anyway. So, I agree and then she starts to get off the phone without telling me who to ship this to. I ask, and she says, "Oh, it's not on the packing slip?". No, my packing slip is in the box. She is confused by this. At this point, I also ask her to tell me where my order is. She says she will check and get back to me. She does and immediately sends me an email saying that my order was shipped yesterday, please note that this means it was shipped 4 days after they sent me a shipping confirmation. So, I guess they sent me a shipping confirmation for the wrong order, and didn't send me one when they shipped my actual order.
So, that's the story for now. I will update after I receive my order and get this incorrect one shipped out. This is poor business practice on a number of levels and not great customer service as this woman really didn't have a clue what was going on. It's totally inappropriate to ask a customer to mail an order for you, and then even more inappropriate to have to give another customer's name out. I intend on putting a note in the box telling the other customer what happened -as I would think it was weird to get a box from a random person that I didn't order from.
I can't recommend this company, even though the product they sell is great. Find a crib rail protector from somewhere else if you need to. Or, check theirs out online and find someone to make it for you. It doesn't seem like making it would be difficult for someone that knows how to do those things.