cbscherer
10-04-2008, 11:51 PM
I have really liked my Pali Crib, but was recently very disappointed when I called to get a replacement part.
We have a pali crib with an under the bed storage drawer, which uses Side Mount Drawer Slides attached under the crib. (This is not rocket science technology here. The drawer slides look just like the white metal slides on my pull-out bathroom drawers). Anyway, the sliding mechanism for the underbed drawer has a plastic wheels, which recently broke.
I called Pali to get a replacement. After several phone calls and an email message, someone finally called me back--2 weeks later.
I told them I wanted to replace the metal slides on my storage drawer, but was told they were on backorder for 2-4 weeks. I said I could wait, and was then told the part would cost me $25. While I thought this was a little high, I thought I was getting the entire slide set which I could just screw into the same holes as the old set. I thought it was worth it to avoid the hassel of looking somewhere else. It was when I went to pay for the slides that I learned that $25 would only get me ONE metal slide out of the entire 4 piece slide set. If I wanted to replace all 4 pieces, it was going to cost me $65.00. I declined.
I paid $100 for the entire underbed drawer when I bought this crib new in 2006. To pay $65 for these simple metal slide (which likely costs Pali $5 MAX) is RIDICULOUS. Needless to say, I now plan to lug the drawer to a cabinent shop to see if I can get replacement slides there. I may have to drill my holes in a different area to attach them, but I can't see being ripped off by Pali. Not a happy Pali customer.
We have a pali crib with an under the bed storage drawer, which uses Side Mount Drawer Slides attached under the crib. (This is not rocket science technology here. The drawer slides look just like the white metal slides on my pull-out bathroom drawers). Anyway, the sliding mechanism for the underbed drawer has a plastic wheels, which recently broke.
I called Pali to get a replacement. After several phone calls and an email message, someone finally called me back--2 weeks later.
I told them I wanted to replace the metal slides on my storage drawer, but was told they were on backorder for 2-4 weeks. I said I could wait, and was then told the part would cost me $25. While I thought this was a little high, I thought I was getting the entire slide set which I could just screw into the same holes as the old set. I thought it was worth it to avoid the hassel of looking somewhere else. It was when I went to pay for the slides that I learned that $25 would only get me ONE metal slide out of the entire 4 piece slide set. If I wanted to replace all 4 pieces, it was going to cost me $65.00. I declined.
I paid $100 for the entire underbed drawer when I bought this crib new in 2006. To pay $65 for these simple metal slide (which likely costs Pali $5 MAX) is RIDICULOUS. Needless to say, I now plan to lug the drawer to a cabinent shop to see if I can get replacement slides there. I may have to drill my holes in a different area to attach them, but I can't see being ripped off by Pali. Not a happy Pali customer.