experience with returns to amazon?

[pantrygirl]

Hi everyone.

We just received some items from amazon as a gift. Unfortunately we have these items already.

I'd like to exchange them for other items.

Has anyone done this? How was your experience? TIA

[Melbel]

I have had to return a couple of items to amazon without any problems. One item that was purchased as a gift was not compatible with our system (a HD DVD when we do not have a HD DVD player). Based upon this reason code (online), I was able to print a label with shipping pre paid.

[pantrygirl]

Great, thanks Melissa.

I was a bit weary about online store returns but feel good about it now.

Thanks again.

[veronica]

I buy from Amazon just about every week and never had to return until recently but, when I did (twice now), it has been super easy. Much easier than I ever thought.

[pantrygirl]

thanks for the feedback, veronica

[ahrimie]

i've returned a gift back to amazon... and it was fine. very easy and prompt :)

[pastrygirl]

I thought you had to pay return shipping to Amazon? Or is that only in some cases? Sometimes I don't order from them even if they have a better price, because I don't want to pay return shipping. If I can print out a pre-paid shipping label, I'd order from them much more often!

[nupe]

I thought you had to pay return shipping to Amazon?

With the FSS, I've had to deduct shipping BOTH ways on a return once a few years ago. I think whether or not you get free return shipping depends on the reason for the return. For example, it if it arrived broken, missing parts, etc, it would be free return shipping.