amldaley
01-11-2009, 12:47 PM
I know this is way OT, but we had SUCH a great experience with them that I wanted to share....
I called Wetsuit Wearhouse to ask for help in selecting a suit for DH for Christmas. I had the best experience - the guy talked me through every aspect, was totally patient with me, educated me and never tried to up-sell me.
We went with gift certificates instead, just in case, as sizing was an issue. DH called and spoke with the same guy, walked him through all the same stuff again, very patient and they made a selection together. (I do wish they sold actual gift certs instead of sending an e-mail with a redemption code, but that is my ONLY complaint!)
DH's order arrived very quickly and he is extremely pleased with it.
It seems that really personal customer service is disappearing and Wetsuit Wearhouse still seems to have it. Their prices are super competitive but I would have paid extra for the lesson I received (go ahead, ask me about flatlock vs sealed seams and what 3/2 means!!!!!!!!)
www.wetsuitwearhouse.com
The also sell sprayskirts and paddling shoes etc.
I called Wetsuit Wearhouse to ask for help in selecting a suit for DH for Christmas. I had the best experience - the guy talked me through every aspect, was totally patient with me, educated me and never tried to up-sell me.
We went with gift certificates instead, just in case, as sizing was an issue. DH called and spoke with the same guy, walked him through all the same stuff again, very patient and they made a selection together. (I do wish they sold actual gift certs instead of sending an e-mail with a redemption code, but that is my ONLY complaint!)
DH's order arrived very quickly and he is extremely pleased with it.
It seems that really personal customer service is disappearing and Wetsuit Wearhouse still seems to have it. Their prices are super competitive but I would have paid extra for the lesson I received (go ahead, ask me about flatlock vs sealed seams and what 3/2 means!!!!!!!!)
www.wetsuitwearhouse.com
The also sell sprayskirts and paddling shoes etc.