vwh99
01-23-2009, 01:17 AM
Never ordered from them before, but given all the positive comments I've read about the clothes, I thought I would give it a try at the last sale. Maybe I should have stopped when I encountered my first problem....
First the website wouldn't 'put' anything into my cart, so I copied all the item numbers and called CS. The man who answered was initially nice. But after ordering multiple colors of one shirt in different sizes for my 2 boys and asking for him to repeat it so that it was correct, I could hear that he was getting a little frustrated when I told him that he had gotten one of the colors wrong. So, he asked to put me on 'hold' and when he did, he hung up! This was after I ordered 15 or so items!! So, I try again and the woman who took my order was nothing but patient. One of the items was a 'buy 2 for X price' and she assured me that the price adjustment would be taken out when the items were shipped.
Of course, that did not happen. I called back after I got the email invoice. Called back and was immediately credited the difference as well as for the %coupon code that they did not apply.
So after all that time ordering by phone and double checking the order, I was amazed that they still had made a mistake. In fact, they shipped me 3 of the same shirt (ordered just one)! At this point, my head is spinning...(sorry if yours is for reading this much!). I also was a little disappointed w/ the quality as I found the T's to be too boxy for my liking. At this point, I didn't want to deal w/ them again but I also didn't want to be stuck w/ a whole bunch of shirts that I didn't want. So, I sent them back.
Now it's been over a week, if not two, since I returned the order and I haven't heard a word from them. This morning, I called CS to ask about the return and was told that someone would call me back right away. No one did. I finally called again this evening and the woman told me that it takes FOUR weeks for the returns dept. to process the returns and that I would have to wait before calling again to check. Man, I have never had such problems before! Needless to say, I will NEVER order from this company again...maybe I should send them a copy of this post.....
Has anyone else have a similar experience w/ this company?
Val
dd 10/03
ds 8/06
ds 6/08
First the website wouldn't 'put' anything into my cart, so I copied all the item numbers and called CS. The man who answered was initially nice. But after ordering multiple colors of one shirt in different sizes for my 2 boys and asking for him to repeat it so that it was correct, I could hear that he was getting a little frustrated when I told him that he had gotten one of the colors wrong. So, he asked to put me on 'hold' and when he did, he hung up! This was after I ordered 15 or so items!! So, I try again and the woman who took my order was nothing but patient. One of the items was a 'buy 2 for X price' and she assured me that the price adjustment would be taken out when the items were shipped.
Of course, that did not happen. I called back after I got the email invoice. Called back and was immediately credited the difference as well as for the %coupon code that they did not apply.
So after all that time ordering by phone and double checking the order, I was amazed that they still had made a mistake. In fact, they shipped me 3 of the same shirt (ordered just one)! At this point, my head is spinning...(sorry if yours is for reading this much!). I also was a little disappointed w/ the quality as I found the T's to be too boxy for my liking. At this point, I didn't want to deal w/ them again but I also didn't want to be stuck w/ a whole bunch of shirts that I didn't want. So, I sent them back.
Now it's been over a week, if not two, since I returned the order and I haven't heard a word from them. This morning, I called CS to ask about the return and was told that someone would call me back right away. No one did. I finally called again this evening and the woman told me that it takes FOUR weeks for the returns dept. to process the returns and that I would have to wait before calling again to check. Man, I have never had such problems before! Needless to say, I will NEVER order from this company again...maybe I should send them a copy of this post.....
Has anyone else have a similar experience w/ this company?
Val
dd 10/03
ds 8/06
ds 6/08