wifecat
02-05-2009, 04:35 PM
(long, sorry)
I ordered a Young America crib and dresser from BabyUniverse on Dec. 1st. Both items were in stock and were supposed to be delivered between Dec. 17-30. I was contacted shortly after ordering and was told the crib was backordered until the beginning of January.
My online order status was never updated, though they claim that is the fastest and most accurate way to check your order. I called at the beginning of January and was told the item was now in stock and should ship soon. On January 14th I got an email that the order shipped. I called again on January 28 and told them it had been two weeks and no one had called to set up delivery. They said that it could take up to three weeks from the ship date to receive my furniture.
On Feb. 3rd I still had no furniture, so I called again. Now they have ended their phone customer service, and so the message says you have to email them and they will respond within 24 hours. At this point I was livid.
I emailed BabyUniverse Feb. 3rd and have not heard back. On the 4th I called Young America to let them know what's going on, since ultimately the furniture is coming from them. They didn't answer their customer service line either, but there was an option to leave a message. I did, and I have not heard back from them either.
Today (Feb. 5) I emailed BabyUniverse again. They have my money as I was charged on the 14th of January when everything "shipped." I'm going to attempt to contact their parent company, aptly called the Parent Company, and at some point I suppose I need to contact my credit card company, as well as the Better Business Bureau. Anything else I can do to speed this along? I NEED this furniture.
I ordered a Young America crib and dresser from BabyUniverse on Dec. 1st. Both items were in stock and were supposed to be delivered between Dec. 17-30. I was contacted shortly after ordering and was told the crib was backordered until the beginning of January.
My online order status was never updated, though they claim that is the fastest and most accurate way to check your order. I called at the beginning of January and was told the item was now in stock and should ship soon. On January 14th I got an email that the order shipped. I called again on January 28 and told them it had been two weeks and no one had called to set up delivery. They said that it could take up to three weeks from the ship date to receive my furniture.
On Feb. 3rd I still had no furniture, so I called again. Now they have ended their phone customer service, and so the message says you have to email them and they will respond within 24 hours. At this point I was livid.
I emailed BabyUniverse Feb. 3rd and have not heard back. On the 4th I called Young America to let them know what's going on, since ultimately the furniture is coming from them. They didn't answer their customer service line either, but there was an option to leave a message. I did, and I have not heard back from them either.
Today (Feb. 5) I emailed BabyUniverse again. They have my money as I was charged on the 14th of January when everything "shipped." I'm going to attempt to contact their parent company, aptly called the Parent Company, and at some point I suppose I need to contact my credit card company, as well as the Better Business Bureau. Anything else I can do to speed this along? I NEED this furniture.