do you contact the company when a product malfunctions?

[neeleymartin]

i LOVE to call companies and complain. i consider is a hobby. i have done so for friends too. somewhat of a challenge. not a negative person, just like to get my money's worth. i usually have great success. companies usually like to here when a product doesn't live up to your expectations. particularly baby/child products.

what about you?

[Melaine]

I almost always email them, but I honestly can't remember ever calling (not that I never would).

[neeleymartin]

I almost always email them, but I honestly can't remember ever calling (not that I never would).

sorry, i meant contact. i changed it. so you are a yes. i seem to always want to call. not sure why.

[TwinFoxes]

I almost put no but I would, then I remembered that my Medela Freestyle stopped workng after 5 months. You know I was on the phone that day! But in general I rarely have product malfunction.

[lchang25000]

Yes, I've complained to Pampers before and they sent me 3$10 off coupons. It does pay off to contact the company when something is not satisfactory or malfunctions. It doesn't hurt to do it.

[Snow mom]

I need another option. I always think, "This sucks. I'm going to write someone a letter about how dissatisfied I am." but then I never get around to it. So I'm in the really would like to complain to the company but don't have enough time camp.

[ltmommy]

I have before, but I hate, hate, hate doing it. I usually make DH do it - he is much more successful. If I call, I might get a coupon or something, or maybe just a line that there is nothing they can do about it if it is not under warranty. DH calls and gets his money back AND a replacement. But usually we don't call if the item simply doesn't live up to our expectations, usually it is something that is broken or spoiled or simply not right.

[WatchingThemGrow]

I do. I figure they want and need to know customers' thoughts.

My pet peeve is stuff that I love that gets discontinued. When they come back I'm SO excited. Did you know they stopped making select-a-size Bounty for a period of time? That threw me, so I called them. Other beloved products I've called about: Frosted Bran cereal and Yogurt Bites Fiber One.

I've called about strollers, furniture, formula packets, play kitchen, you name it.

[jent]

I need another option. I always think, "This sucks. I'm going to write someone a letter about how dissatisfied I am." but then I never get around to it. So I'm in the really would like to complain to the company but don't have enough time camp.

:yeahthat:

[inmypjs]

i LOVE to call companies and complain. i consider is a hobby. i have done so for friends too. somewhat of a challenge. not a negative person, just like to get my money's worth. i usually have great success. companies usually like to here when a product doesn't live up to your expectations. particularly baby/child products.

Me too! My DS now even asks me to call the company when a toy breaks LOL.

[ett]

I need another option. I always think, "This sucks. I'm going to write someone a letter about how dissatisfied I am." but then I never get around to it. So I'm in the really would like to complain to the company but don't have enough time camp.

:yeahthat: This is me most of the time.