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View Full Version : Fleurville Seconds Sale - BEWARE



Radosti
10-05-2009, 08:20 PM
So, I got my order from Fleurville. Are you kidding me??? The mothership and the computer bag are fine. There is minor stuff that I'd identify as "seconds", but not a deal breaker.

The Lexie Tote is trashed. It belongs in the garbage rather than charge someone $59 for that POS!!! I am telling you, if I didn't already get the CC to refund me the money for it due to a bad CS issue I had with them, I'd be on the phone right now. I tried calling them, but their phones go to a division of JJ Cole... on Mountain time, which is bull since they are in CA. Whatever.

The straps are silver. The silver foil on one strap is shredded all the way up and down, peeling so badly the bag looks like it was used for ages and then returned. There is a giant note taped all over it that says <--BAD STRAP -->

The bag itself is so badly scuffed that it adds to the trashed look. There is nothing inside the bag. No changing pad, no wipes case, no clips...

The bags were thrown into the box without anything, not even a bag to protect them. The box was completely crushed.

I am so never ordering from them again!!!

Radosti
10-05-2009, 09:07 PM
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage146.jpg
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage147.jpg
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage150.jpg
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage148.jpg
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage152.jpg
http://img.photobucket.com/albums/v281/radosti/fleurvilledamage153.jpg

Radosti
10-06-2009, 12:33 PM
Well, that explains a lot. The reason they were so obnoxious on the phone is because they were being bought out by JJ Cole. And that's why I got the bottom of the barrell. There really was no consequence for them to send me complete crap and treat me like dirt on the bottom of their shoes. They were only going to be in business a few more days.

JJ Cole is not responsible for purchases made from the old Fleurville. Just the new ones made since the buy out. Fleurville can only be reached by email and they could care less about making things right.

Radosti
10-06-2009, 04:50 PM
This was the reply from Fleurville:
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From: Fleurville Returns [mailto:[email protected]]

Thx for your email and images. Our seconds are seconds for a variety of reasons. Further, all seconds sales are final and non-refundable. This is clearly stated on the website. I am sorry your order was different fom what you expected. This a risk when buying 2nds.

We consider this case closed.

THX

Customer Service

___________________________________
My reply to them:
I'm sorry, but seconds is not the same as Second hand!!! This bag is clearly used and returned. There was no mention of buying used bags with all accessories missing.



____________________________________

Called JJ Cole back to see if they would be able to help. Their manager told me to show her on the Fleurville site where it states that they will not send you a used bag. Basically, according to her, "seconds" does include "second hand" ... and bye bye, don't let the door hit you on the way out.

aajamu
10-06-2009, 10:06 PM
Wow. Just wow. I have had terrible experience with FV seconds, I got a sling tote with horrible clouding to the green-LAM. After that experience, I've never purchased a second again. My definition of "minor issue" is different from theirs. WHen buying a first-quality bag, I've had great experience though.

I love Fleurville bags though. Not a fan of JJ Cole quality. Sorry to see them go though I've heard so many bad customer experiences from them.

dukie41181
10-06-2009, 10:08 PM
WOW! I'm just appalled! Better Business Bureau complaint at this point?

Radosti
10-09-2009, 12:36 PM
Just logged into work email and this is what I had in there from Wednesday. Ummm... I don't even know how to reply. I don't understand about the seconds issue, since it's second hand. Nor did I want a modpod... oy. Can you say "lack of listening and communication". I wanted a lexie tote I could use!!!:

Rada,

Thanks for understanding about the 2nds issue. We are happily sending you the components (all new 1st quality) along with a free ModPod Changing Kit in an Ogo print ($48/ MSRP)!!!

Have a great Day!!!

THX

Customer Service