Okay now I am SUPER happy.
I love Amazon.
This means that I got the original Tag book for $5, plus 5 MORE books ($50+) for $25 total.
Amazon CS really does rock, even if it takes a minute to straighten out.
Thank you for writing to us at Amazon.com.
I have researched your account and see that the items in your shopping cart did qualify for the promotion.
To correct this error, I have placed a promotional certificate claim code for $25.00 on your account. This claim code will appear automatically when you check out, and the amount should automatically be deducted from your next purchase on Amazon.com.
For full promotional code rules and restrictions, please visit the following URL:
http://www.amazon.com/promos/ (http://slickdeals.net/?sdtid=1655813&u2=http://www.amazon.com/promos/)
I hope this solution is satisfactory.
I am very sorry for any inconvenience that this situation may have caused and would like to thank you for your understanding and patience.
We appreciate your business and hope to see you again soon.
It is our absolute commitment to provide you the best possible customer service. Should you need any further assistance with this order, please click the link below to tell us when and where to get in touch with you, and a dedicated customer service representative will contact you by phone to provide resolution.
http://www.amazon.com/rsvp-n?c=ag...30414&q=sn (http://slickdeals.net/?sdtid=1655813&u2=http://www.amazon.com/rsvp-n?c=agdaxqch3233230414&q=sn)
Best regards,
Neeraj S.
Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com/your-account (http://slickdeals.net/?sdtid=1655813&u2=http://www.amazon.com/your-account)
---- Original message: ----
CUSTOMER: Joellen
COMM ID:aqyagtch3230019288
EMAIL:
[email protected] (
[email protected])
COMMENTS: Code LPASW500 is supposed to take $5 off per Leapfrog TAG book. The promotion reads:
"For a limited time, take advantage of coupons and savings on many popular items from LeapFrog. Each coupon may be used only once per customer, on up to five of the same product, and are only applicable to items sold by Amazon.com and not a third-party seller."
I am trying to order 5 books and a Tag system, and the code is not working. Called CS (Chris) and was told marketing would get back to me in 1-2 days, and I am not satisfied with this response. If I cannot get 5 books and a tag system, I don't want the first book I ordered. What's the use in having one book???
I am a long time (many many MANY years) Prime customer who orders from Amazon almost daily, and this is the first time I have been really upset with the way things are handled.
Jo
Sending them an email as we speak. Hoping for a good outcome!