PBK Beach towels $9.99 w/ free monogramming and free ship

[NancyJ_redo]

Ripped from SD...

Pottery Barn Kids Beach Towels- $9.99- Free Shipping, Free Monogramming
Was searching through the PBK Free Ship/Free monogramming deals, and found some towels the 68 trick works for, making the beach towels $9.99 with free shipping and free monogramming. I have one of these towels, and LOVE it! I know it's not really swimming season, but it would make a nice xmas gift!

Shark Beach Towel: http://www.potterybarnkids.com/pr..._src=E:CQS (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/shark-beach-towel/?lineid=3&cm_src=E:CQS)

Item number: 68-7943178

Fish Beach Towel: http://www.potterybarnkids.com/pr...N-SHIPPING (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/fish-beach-towel/?lineid=4&cm_src=E:FREE-PERSONALIZATION-SHIPPING)

Item number: 68-7943137

Polka Dot Flower Towel: http://www.potterybarnkids.com/pr...ku=7943152 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/polka-dot-flower-beach-towel/?pkey=k68-7943152&catalogId=68&sku=7943152)

Item number: 68-55-7943152

Butterfly Beach Towel: http://www.potterybarnkids.com/pr...ku=7943145 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/butterfly-beach-towel/?pkey=k68-7943145&catalogId=68&sku=7943145)

Item number: 68-7943145

Mermaid Beach Towel- http://www.potterybarnkids.com/pr...ku=7943160 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/mermaid-beach-towel/?pkey=k68-7943160&catalogId=68&sku=7943160)

Item number: 68-7943160

Mermaid Mini Beach Towel, $6.99- http://www.potterybarnkids.com/pr...ku=7942618 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/mermaid-mini-beach-towel/?pkey=k68-7942618&catalogId=68&sku=7942618)

Item number: 68-7942618

Girls Fish Beach Wrap, $12.99: http://www.potterybarnkids.com/pr...ku=7943681 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/girls-fish-beach-wrap/?pkey=k68-7943681&catalogId=68&sku=7943681)

Item number: 68-7943681

Boys Fish Beach Wrap: http://www.potterybarnkids.com/pr...ku=7943665 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/boys-fish-beach-wrap/?pkey=k68-7943665&catalogId=68&sku=7943665)

Item number: 68-7943665

Thanks jpino98!!!!

[firsttimemama]

I just ordered these I am psyched!!

[NancyJ_redo]

I just ordered these I am psyched!!

Yeah, me too. I have a few from them already that we received as gifts and they're really nice quality, plus it's an extra bonus to get free monogramming and free shipping. Got several presents checked off thanks to these :jammin:

[DrSally]

I was just about to post. I bought the shark and polka dot for my nephew and neice.

[sgmango]

I've been wanting to order these, and I'm so glad I waited for the free personalization. Thanks for posting!!

[wifecat]

Thanks! Just scored two for my daughter and I for next summer! Whooohoo!

[scm5g]

Really awesome!! Thanks.

[dukie41181]

I'm gonna order a few for next summer. My daugther will be nearly a year and a half. Should I get the mini or the regular? I'm kinda leaning toward regular so she can use it longer. What do you think?

[stephlev]

Just bought 2!

[poppy]

Can someone explain how to do the 68 trick? Is it before or after you put your credit card in? Thanks.

[tsem]

Thanks for the deal! Got some for Christmas Gifts. I will put them in the Garnet Hill Large Bag that I got as a deal (from here) back in October. Love this board!

[poppy]

Forget the prior post. Figured it out.

[jerigirl]

I'm gonna order a few for next summer. My daugther will be nearly a year and a half. Should I get the mini or the regular? I'm kinda leaning toward regular so she can use it longer. What do you think?

I did embroidered beach towels for first bday's for our playgroup. All of the bdays were May-Aug so that was a perfect gift. Everybody loved them. I would do the regular size towel.

[dukie41181]

Got 3! Couldn't help myself! The butterfly towel now says no longer available.

[NancyJ_redo]

I did embroidered beach towels for first bday's for our playgroup. All of the bdays were May-Aug so that was a perfect gift. Everybody loved them. I would do the regular size towel.

Yep, I'd do the regular as well. I've not actually seen the mini's but the regular size are so nice and I never find myself having "too much" towel, IYKWIM.

[Snow mom]

Awesome. I also got 2. :cheerleader1:

[nebwhit]

Thank you so much. I am saving so much money and getting such great stuff:cheerleader1:

[sewarsh]

totally did'nt need these, but how could i resist? in for 2. also, i totally recommend full size. small ones are just too darn small - only last for 6-9 months or so.

[lilhilly]

Got a wrap and a towel each for DS and DD, plus a wrap for my niece ("boys" because SIL is anti-pink). I definitely second and third the suggestion that you get the regular size regardless of the age of your kid; we used regular size PBK bath wraps for each of my kids from birth, and as the PP said, there's really no such thing as "too much towel."

[raj]

How does the number trick work?

[LMPC]

Yaaaaaay!! Thanks OP! Got one for DD and 2 for my nieces in CA!

substitute "68" for the first 2 numbers in the item # -- then search the website for that item again (with substitution). The item will come up as the sale price. Hope I described that well enough!

[ourbabygirl]

Did anyone order the beach wrap? I thought of getting the boy fish one for my 3 year old nephew, but would it look weird? I like the horizontal orientation of the fish and name.

[g-mama]

Thank you SO much!! Got one for each of my three nephews and one each for my two goddaughters!

[alxangel]

Was there a place to click to get gift boxes for these? They had a gift wrap option but it cost $$. I didn't need them to wrap it, just needed the boxes.

[apriltwinmom2]

check your mail! I got a mailer for $25 off a $50 purchase on Friday and didn't know what to use it for. Now I got 6 towels for $35!! Love it!

Thank you SO much for posting this great deal!!

:bighand: Rachel

[sewarsh]

Did anyone order the beach wrap? I thought of getting the boy fish one for my 3 year old nephew, but would it look weird? I like the horizontal orientation of the fish and name.

i have the fish one and i think its cute. i dont thikn anyone will notice the vertical/horizontal...

[ourbabygirl]

O.k., how did you get the boys' fish beach wrap or beach towel to show up for $9.99? The mermaid one worked for me, but it only did $22 for the boys' one. Aargh! Please help! :bowdown::) I cancelled the order at the last step because it didn't let me change the item number anywhere.

[jgenie]

O.k., how did you get the boys' fish beach wrap or beach towel to show up for $9.99? The mermaid one worked for me, but it only did $22 for the boys' one. Aargh! Please help! :bowdown::) I cancelled the order at the last step because it didn't let me change the item number anywhere.

Search for item 68-7943665. That should pull it up at 12.99. HTH

[ourbabygirl]

You rock! Thank you so much! When I tried putting it in the search before, it kept coming back with no results.

Thanks again!

[jerigirl]

shark towel is backordered until dec 21 now.

[alien_host]

I bought 4 towels, 2 for DD and 2 for gifts.

Did you monogram with names or initials? I wonder if people are worried about having names on their kids' towels?

[goodstuff1994]

They are so cute. Just ordered 2 for DS.

Thanks OP!

[scmama]

Yeah! I ordered one for DS and two for my BFF's twins for next summer :)

[hollybloom24]

Just bought 6! What a great deal! Thanks OP!

[mominjune]

Thank you SOOOO much for posting OP!!!!!

I just bought, well, I don't even want to say how many I just bought, but it was a lot... I bought the mini-mermaid ones (same size as regular bath towels) as birthday presents for my friends' children's (all girls!) birthday presents for this next year. And christmas present for my nephews, and of course for my DDs...

[raj]

What size is good - Mini seems to be regular bath towel size.Any suggestions for 3-4 year olds..would the regular size be too big?

[goodstuff1994]

How does the number trick work?

See reply #13, #15 and #18. People seem to order regular size.

[dazdance]

I'm SO excited for these! I ordered a BUNCH! I did order the minis for all my DD's friends (Ok, they are more MY friend's kids!) but I got my godson a mini and he is 3...the measurements looked ok..hmm...

[just_teachin]

Terrific! Got one for my mermaid lovin' daughter. Thanks for sharing!!

[Oregonmother]

Thank you!! Just ordered 3!

[savvymom]

Thank you so much - just bought 6 and will probably go back for more! Awesome deal . . .

[jenstring95]

Thanks, OP! Just ordered 3 and may go back for more.

[GaPeach_in_Ca]

I ordered 2 of the shark. I wonder if I'll get them since they're on back order.

I don't mind getting them later is they aren't for a gift. Just for the boys to use at the pool.

[Chag78]

In my experience, things that are backordered on PBK always come earlier than the expected arrival date.

[raj]

Thanks so much - I finally ordered 3 mini towels...appreciate you sharing such a wonderful deal!

[monker]

Those are great and you can't get a better price on personalized stuff than that!!

Hannah
DD 7/03
DS 3/05

[corrie23]

Anyone know how long it takes to receive these? DD has a swimming party this weekend and it would be a perfect gift, but I'm thinking that's cutting it close.

[ourbabygirl]

Funny, there's such a run on these from this board that they might be out of stock soon thanks to us! :ROTFLMAO:

[ahisma]

Thank you! I just ordered 8, one for each of the cousins...and DH wanted one too for some reason:)

Huge Christmas help, thank you!

[K-Bear]

Thank you so much! Ordered ones for my 2 DD's plus ones for the 4 cousins. Too cute to pass up and at such a wonderful price!

[ZeeBaby]

Thanks OP. I was able to get two for the girls!

[lchang25000]

Thanks OP!! I have TONS of WS gift cards I need to use!

[shawnandangel]

Nevermind..

[seamus'_mum]

What a tremendous deal! Thank you for sharing. I'm sure PBK appreciates the surge in this gift-buying frenzy.

[R2sweetboys]

Thank you,thank you,thank you!!! In for five here, great deal! :bouncy:

[corrie23]

Thanks from me too. I decided not to chance it for the birthday party this weekend, but I planned ahead big-time for birthday parties to come in the spring/summer as well as my niece/nephew....I still haven't given my girls the cute monogrammed beach towels from the Company Kids deal back in August (tucked away for birthdays) but now they'll have matching beach wraps too. The wraps looked like they'd be cozy for after bath/shower. Like a "big kid" hooded towel. I just wish I'd seen the post about WS gift cards before placing my order. I didn't even think to use the one that's been in my wallet a while (sigh). Oh well, there are worse things.

[JanBaby]

Yay! Just got one ... I was wracking my brain to try and think of someone else who I could possibly give one to. I don't think my husband would want a towel with fish on it ... or would he??

[sgmango]

I ordered 2 for my girls this morning, and I just ordered 3 more for their cousins. Such a great deal!!

[goodstuff1994]

Boys' Fish Beach Wrap -- no longer available (from PBK website)

Ordered one boy fish wrap this afternoon for DS and would like to order 3 for DS' playdates. But.. Wow, they are going fast!

[savvymom]

I've now ordered 11 - must.stop.now. :):love5:

[shoxie]

Thx, OP! I ordered a polka dot and a fish one for DD and DS - GREAT deals!!

[ourbabygirl]

Dumb question, but I don't know much about little boys and I'm wondering how long you think the 'boy fish' beach towel will be appropriate/ used by a boy. I ordered it (monogrammed) for my nephew who's 3.5, and I was thinking of giving him this as part of his Christmas present. Then I realized that I'm going to be $5 or $10 over our spending limit with his other present (I'd rather stick to the limit, esp. since I'm sure everyone else will). I can wait and give it to him for his bday in May, which is more fitting with the weather and everything (we're in the midwest). But if a 4 year old would think the towel is majorly uncool, then I should probably give it to him now. I didn't get him the shark one (though it was still available when I ordered) because I was worried he *might* be scared by it (certain things freak him out, I've heard) :wink2:.
WWYD?

Thanks!

[NewMom2007]

Thanks OP! I ordered a dozen for gifts.

The polka dot flowers and shark are backordered until 12/21 and the boy's fish is backordered until 2/22/10.

[dukie41181]

Ordered 3 more...I now have 6 on the way! 3 for me, 1 for nephew's May birthday and 2 for nieces for xmas. Good thing time is running out for me to find more people to order for! :ROTFLMAO:

[baymom]

Thank you, thank you, THANK YOU for sharing this great deal with us!! I just ordered 5 of them!

[alien_host]

Don't forget to log in via Upromise!

[inmypjs]

Dumb question, but I don't know much about little boys and I'm wondering how long you think the 'boy fish' beach towel will be appropriate/ used by a boy. I ordered it (monogrammed) for my nephew who's 3.5, and I was thinking of giving him this as part of his Christmas present. Then I realized that I'm going to be $5 or $10 over our spending limit with his other present (I'd rather stick to the limit, esp. since I'm sure everyone else will). I can wait and give it to him for his bday in May, which is more fitting with the weather and everything (we're in the midwest). But if a 4 year old would think the towel is majorly uncool, then I should probably give it to him now. I didn't get him the shark one (though it was still available when I ordered) because I was worried he *might* be scared by it (certain things freak him out, I've heard) :wink2:.
WWYD?

Thanks!

I had the same thought about the boy fish towel. I went ahead and ordered one for my just turned 5 yo - because I think it is cute and I think he will too. He is not very into sharks or other predatory animals. He also doesn't really have a sense of what is cool or uncool yet - thank goodness! I did order the shark one for some older boy birthdays I'll have next year (6 & 7). I think it's really up to you!

[TonFirst]

WOW, thanks!

One question - I'm pulling up the towels with the 68 trick, but it's saying I have to pay $6.50 per monogram. I thought monogramming was free?

[NancyJ_redo]

WOW, thanks!

One question - I'm pulling up the towels with the 68 trick, but it's saying I have to pay $6.50 per monogram. I thought monogramming was free?

Yeah, I don't know why they show that $6.50 on the one page, maybe they just didn't change the webpage since the free monogramming is only for 1 day, but if you continue through to checkout you'll see that you'll only be charged the $9.99 plus tax.

[kristabelle]

I just ordered three. One was backordered till Dec. 21st and one backordered till Feb. 22nd. Regardless of when they come, we'll use them :)

Some of them did show up as 9.99 and some as full price. I was able to use the 68 trick to get the sale price. Nice to get them with free monogramming and free shipping. What a steal! Thanks moms!

[craezie]

Awesome, I just got 3. One for each of my boys and one for my husband's godson. He always sends a b-day gift in April. The shark one is backordered until Dec 21 now and the fish ones until Feb 22.

[CCY]

Thanks, just ordered 2 for DD ! Does anyone know if the 68 prefix works on any other items ? TIA !

[LexyLou]

thank you! just ordered two for my girls and one for a friend's birthday!

[Momit]

Got the shark towel, thanks! I was disappointed that I missed the Gymbo free shipping promo by a few hours, so this makes me feel a little better!

[jray]

I am so bummed I didn't stop here first...just ordered the $16 mini-towel! WHAAAHHH! Tried to cancel, but they probably won't let me because it's monogrammed, so I went back and placed another order with a larger towel...and 2 more for my boys. :)

[mnosky1]

Maybe I'm too late....but is there a trick to the free monogram? I see a towel for 9.99 but 6.50 to personalize.

Never mind - look like the free monogram was 11/30 only.

[lilhilly]

The free personalization was a "Cyber Monday" deal that is probably over now.

[lilhilly]

I am so bummed I didn't stop here first...just ordered the $16 mini-towel! WHAAAHHH! Tried to cancel, but they probably won't let me because it's monogrammed, so I went back and placed another order with a larger towel...and 2 more for my boys. :)

They should be able to give you a price adjustment rather than a cancellation. Ask them!

[dukie41181]

They should be able to give you a price adjustment rather than a cancellation. Ask them!

How do you price adjust a "trick"? Seems that could be an awkward conversation.

[littlebird]

Thanks OP! I placed an order yesterday and got 4 gifts out of it! I'm really excited to receive them!

[lilhilly]

How do you price adjust a "trick"? Seems that could be an awkward conversation.

It's not really a "trick." The "68" deals, as I understand it, are deals that PBK makes available over the phone if you are calling in an order. No one's scamming PBK out of anything. You can just call and say that you understand that PBK is offering a lower price over the phone and that you'd like a price adjustment to that price. I have done it before in the past (w/ puffy treat bags 2 Halloweens ago) and they were perfectly nice about it.

[mylee]

How did you get Free monogramming? It says it will cost $6.50 to monogram

[goodstuff1994]

How did you get Free monogramming? It says it will cost $6.50 to monogram

See reply #76. Looks like the free monogram was for 11/30 Cyber Monday only.

[vludmilla]

My order confirmation just showed up (I ordered last night) and it shows more than double the price of what I ordered!

[dazdance]

Oh no! I hope they honor the online pricing...

[vludmilla]

Check your order confirmations! I read mine carefully and it looks like I was charged for personalization afterall. When I completed my order last night, the free personalization was there but today the confirmation that showed up included the 6.50 charge. I called and apparently they can't check my order because it isn't in their system until 24 hours after the order was complete. So, I have to wait until 6pm to call and contest this but I am going to be PO'd if they did a "bait and switch" with the pricing.

[sewarsh]

Check your order confirmations! I read mine carefully and it looks like I was charged for personalization afterall. When I completed my order last night, the free personalization was there but today the confirmation that showed up included the 6.50 charge. I called and apparently they can't check my order because it isn't in their system until 24 hours after the order was complete. So, I have to wait until 6pm to call and contest this but I am going to be PO'd if they did a "bait and switch" with the pricing.

thanks for the heads up. i just checked mine though and i didn't get charged for personalization. that's wierd.

[NancyJ_redo]

Check your order confirmations! I read mine carefully and it looks like I was charged for personalization afterall. When I completed my order last night, the free personalization was there but today the confirmation that showed up included the 6.50 charge. I called and apparently they can't check my order because it isn't in their system until 24 hours after the order was complete. So, I have to wait until 6pm to call and contest this but I am going to be PO'd if they did a "bait and switch" with the pricing.

I placed 3 separate orders yesterday for a total of 9 towels and was charged correctly for all of them, so hopefully the charge for the personalization was just a fluke on yours.

When I've had minor issues with PBK in the past, even when it was my fault (ordered wrong color stain on toddler bedrails) they've been really great about correcting it for me promptly and even waived return shipping when the error was my fault.

[lchang25000]

I was not charged extra as well.

[dukie41181]

It's not really a "trick." The "68" deals, as I understand it, are deals that PBK makes available over the phone if you are calling in an order. No one's scamming PBK out of anything. You can just call and say that you understand that PBK is offering a lower price over the phone and that you'd like a price adjustment to that price. I have done it before in the past (w/ puffy treat bags 2 Halloweens ago) and they were perfectly nice about it.

I wasn't implying anyone is scamming, please don't take that from my response. I have alwaysseem it referred to "the 68 trick" and never knew of its origins. That's great that they'll price adjust to it though!

[MizMojoLaveau]

Like PP, when I called CS they said that they could not access a pending order. The rep assured me that she would check it throughout the day and call me back to straighten it out once she can access the order.

[jeno]

xxxxxxx

[LMPC]

My confirmation order is correct FWIW. I hope everyone gets this resolved!

[jray]

Talked to a helpful lady (finally). She said that if it doesn't cancel before it ships, then she will give me the price adjustment for $6.99 (mini-towel). Whew...so relieved!!! :)

Thanks PP for the tip, and thanks OP for the great deal!!! :22:

[hollybloom24]

Mine was charged right - no extra for personalization.

[boltfam]

Thanks, OP! I just ordered the fish towel for DS. It's on backorder until Feb. 22, but that's okay with me! I was going to be charged 6.50 for personalization, so I just didn't personalize it. It looks like most of them are sold out now.

[MizMojoLaveau]

Just received a call back from a PBK CS rep. They should be crediting my card back for the monogramming I was charged. Hope it is straightened out!

[vludmilla]

Well, I really had to argue (calmly but firmly) as they were insisting that those towels weren't eligible for free ship on Monday night. I told them it was basically a bait and switch if they charged me. They first offered me a $30 merchandise credit but I spent over $50 in personalization (with tax). Finally, they credited me the personalization charge, but only as a one-time thing because I was a good customer. Jeez.

[DrSally]

Well, I really had to argue (calmly but firmly) as they were insisting that those towels weren't eligible for free ship on Monday night. I told them it was basically a bait and switch if they charged me. They first offered me a $30 merchandise credit but I spent over $50 in personalization (with tax). Finally, they credited me the personalization charge, but only as a one-time thing because I was a good customer. Jeez.

That's so strange. You think they'd know what their products were going for. Glad you got your $$ back. I ended up placing 3 separate orders and all were correct. When I was in the process of ordering, if I didn't click on the SD link and just typed in a search for the towel, it would come back with the regular price. The site seemed like it was constantly trying to go back to the higher price.

[jgenie]

Well, I really had to argue (calmly but firmly) as they were insisting that those towels weren't eligible for free ship on Monday night. I told them it was basically a bait and switch if they charged me. They first offered me a $30 merchandise credit but I spent over $50 in personalization (with tax). Finally, they credited me the personalization charge, but only as a one-time thing because I was a good customer. Jeez.

What a pain!! Glad they refunded you the charges.

[janine]

Ripped from SD...

Pottery Barn Kids Beach Towels- $9.99- Free Shipping, Free Monogramming
Was searching through the PBK Free Ship/Free monogramming deals, and found some towels the 68 trick works for, making the beach towels $9.99 with free shipping and free monogramming. I have one of these towels, and LOVE it! I know it's not really swimming season, but it would make a nice xmas gift!

Shark Beach Towel: http://www.potterybarnkids.com/pr..._src=E:CQS (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/shark-beach-towel/?lineid=3&cm_src=E:CQS)

Item number: 68-7943178

Fish Beach Towel: http://www.potterybarnkids.com/pr...N-SHIPPING (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/fish-beach-towel/?lineid=4&cm_src=E:FREE-PERSONALIZATION-SHIPPING)

Item number: 68-7943137

Polka Dot Flower Towel: http://www.potterybarnkids.com/pr...ku=7943152 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/polka-dot-flower-beach-towel/?pkey=k68-7943152&catalogId=68&sku=7943152)

Item number: 68-55-7943152

Butterfly Beach Towel: http://www.potterybarnkids.com/pr...ku=7943145 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/butterfly-beach-towel/?pkey=k68-7943145&catalogId=68&sku=7943145)

Item number: 68-7943145

Mermaid Beach Towel- http://www.potterybarnkids.com/pr...ku=7943160 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/mermaid-beach-towel/?pkey=k68-7943160&catalogId=68&sku=7943160)

Item number: 68-7943160

Mermaid Mini Beach Towel, $6.99- http://www.potterybarnkids.com/pr...ku=7942618 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/mermaid-mini-beach-towel/?pkey=k68-7942618&catalogId=68&sku=7942618)

Item number: 68-7942618

Girls Fish Beach Wrap, $12.99: http://www.potterybarnkids.com/pr...ku=7943681 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/girls-fish-beach-wrap/?pkey=k68-7943681&catalogId=68&sku=7943681)

Item number: 68-7943681

Boys Fish Beach Wrap: http://www.potterybarnkids.com/pr...ku=7943665 (http://slickdeals.net/?sdtid=1711738&u2=http://www.potterybarnkids.com/products/boys-fish-beach-wrap/?pkey=k68-7943665&catalogId=68&sku=7943665)

Item number: 68-7943665

Thanks jpino98!!!!

bummed i missed this..was working and missed all the deals :(

[jenfromnj]

So annoyed--I ordered these last week (4 of them, for gifts) and at first when I ordered, it said they were available. Then I got an email saying they were backordered until after Christmas, and today, I got another email saying that they would not be sending me my order at all. I am debating whether to call customer service.

Has this happened to anyone else?

[jammytoast]

yup; just got the email that 3/5 are out of stock....(shark and flowers). Bet I'll get the email tomorrow that the remaining 2 are gone (mermaid and boy fish).


not cool, PBK

[baymom]

yup; just got the email that 3/5 are out of stock....(shark and flowers). Bet I'll get the email tomorrow that the remaining 2 are gone (mermaid and boy fish).


not cool, PBK

Exact same thing just happened to me. 2 out of 5 that were previously back ordered are now just out of stock. :-( I'm sure I'll have an email tomorrow telling me the other 3 are out of stock too. 2 flowers and 3 fish.

[NewMom2007]

Wow..I called CS earlier today and cancelled most of my shark orders (6) b/c they were going to ship after Christmas. They said the mermaid already shipped, but when I check online it says "in process"....I have one shark and one boys fish still outstanding..no email yet, but I'm sure one is on the way. boo!

[TonFirst]

Aw, crap. Just got the email that they were canceling all of my flowers and sharks. Now I'm back to square one for the godchildren, nieces, and nephews. Dammit.

[NancyJ_redo]

Just got the cancellation email for one flower towel. That was an add-on for a March bday so not totally bummed yet, but I will definitely be upset if they cancel any others since the remaining 7 are for Christmas presents. Come on PBK, don't let me down!

[kristabelle]

I've just had one of three cancelled, but they might as well cancel all of them since it's now an incomplete gift. I hope they do cancel my other orders. Bad service on PBK's part.

[ahisma]

Ugh! Mine haven't been canceled yet, but it sounds imminent.

I agree, I hope they cancel them all if the cancel some. Kind of odd to give such a personalized gift to some kids / nieces / nephews and not others.

[Momit]

Just got an email cancelling to shark towel I ordered. Like PPs, I first got an email that it was backordered but now it's not available at all. No offer of a coupon or shipping code in the email, just a link to the website in case I want to order something else. No thanks.

[justlearning]

Just got an email cancelling to shark towel I ordered. Like PPs, I first got an email that it was backordered but now it's not available at all. No offer of a coupon or shipping code in the email, just a link to the website in case I want to order something else. No thanks.

This is exactly what happened with me too with my shark towel order.

[jennifer2saint]

My shark towel and my flower dot towels were canceled. Darn!

[boltfam]

My fish towel was cancelled, too. :(

[Snow mom]

For people who had their orders canceled, were the towels listed as available when you placed your order or were they listed as backordered and available a certain date? Just checked my order and it is still showing as in process. I've been wondering about how long this really should be taking though.

[lchang25000]

I only ordered 1 of the fish towels. Just checked the order status and it says shipped with a tracking number...whew! Sorry to those who had their orders cancelled. Maybe since my order was small?

[jacksmom0902]

My shark towels were cancelled. My mermaid and fish towels are still in process.

Karla

[alien_host]

My CC has already been charged but it says "in process". I have a flower, mermaid (mini), hooded fish and blue fish. I thought they didn't charge your CC until it shipped?

I placed my order fairly early in this thread. I hope they come!

I see that people who ordered before me had the flower/dot cancelled (i.e. OP), but I haven't gotten an e-mail yet. What the heck is going on?

[corrie23]

Hmmmm, I placed two orders and they have not been canceled but they haven't shipped yet either (in process). I knew that one item (blue fish wrap) is backordered until JUNE which is actually fine with me, but I wasn't told that the others were backordered at all. I ordered pink fish, blue fish, pink fish wraps, mermaid, and the flower/dots (which sound the most endangered). I'd much prefer to wait then have he orders canceled. Was ordering ahead for spring/summer birthday gifts anyway.

[MizMojoLaveau]

Shark towel cancelled though it was listed as In Stock when I ordered. Haven;t heard anything on the mermaid & fish towels, but that makes for another "incomplete"gift as pps mentioned:thumbsdown:

[jgenie]

My first order placed early in the morning shipped - my second order placed in the afternoon is still pending.

[wifecat]

I just got a confirmation that my butterfly and flower dot towels shipped.

However, I placed another order later in the day for 2 mermaids and 1 fish and they still say "in process." I hope they don't end up cancelled....ugh.

[inmypjs]

I ordered 3 shark and 1 floral dot, and got the cancellation email last night. Darn!

[towerner]

Not cool at ALL PBK. I received a 2 messages from them within minutes of each other - first one saying that my flower towel shipped (sorry other posters who didn't get theirs) and the second saying that my shark towel is no longer available. Now I have to scramble to find a suitable gift for THE OTHER TWIN who was supposed to get a matching towel to his sister! ARGH! :hopmad:

Has anyone called PBK yet? I'm about to call them and I'll post what they say - just wanted to see if anyone has had any luck yet.

[greentea]

I just went to check my email and they sent out shipping info and tracking no yesterday. I ordered two boy fish towels. It seems the shark ones are the ones get canceled most. Sorry for those who have to make other gift plans within such a short time before Christams.

[JeannieMN]

I just checked my order status. So far all 4 that I ordered are listed "in process". I ordered 2 flower dot, one fish and one shark. Crossing my fingers I get them all!!

[dukie41181]

I was wondering about all this earlier as I hadn't gotten shipping notices. I'll have. To get to their site and check. All I've gotten so far are backorder notices for a shark towel.

[NancyJ_redo]

I see that people who ordered before me had the flower/dot cancelled (i.e. OP), but I haven't gotten an e-mail yet. What the heck is going on?

I did 3 separate orders that day since I kept thinking of additional people I should order for.
The first one I did very early in the day was for 6 towels and it now shows as in process.
The second one I did mid-day for 2 towels and it's already shipped.
The last one I did late in the day for 1 towel and that's the one that got cancelled.

I'm going to be very, very bummed if my 6-towel order gets cancelled since that's for all my nieces and nephews and I'll need to come up with substitute presents.

[littlebird]

The 3 flower dots I ordered have all been cancelled. How disappointing! The mermaid and fish are still in process. I hope nothing happens to them!

[sgmango]

I placed an order for 3 different towels for my niece and nephews and got a cancellation for the shark towel last night. I really only wanted the towels if I had one for each of them, so I just called to cancel the other 2 towels in my order. The lady was not very nice at all, and she said she'd try to cancel them, but there was no guarantee. I asked if I'd get an email confirmation if they get canceled, and she said No, I'd have to call back again tomorrow and ask. Very strange. She said the towels went VERY fast that day.

[alexsmommy]

Cancelled.
Bummer.
Wouldn't have checked if I hadn't seen it here.

[ahisma]

I ordered 2 flower dots, 2 mermaid and 6 fish. So far no email and all pending. They took the bank funds when I place the order.

I hope that if they do cancel, they do it soon. I really don't want to be scrambling at the last minute.

[sewarsh]

i'm sorry to those whose orders got cancelled.

for everyone else, i ordered right away when post was up and i just got mine today. very cute. i ordered shark and polka dot.

[DrSally]

This is really bad. I guess PBK figures people ordering the towels are not regular PBK customers, so they don't mind making them mad. I notified my sister of the shark towel since she was going to get a personalized beach towel for DS for Xmas. She sat on it and didn't order until late Monday, so I think her's will be cancelled. I'll be very bummed, b/c DS adores sharks (he was one for halloween), and I would've ordered it myself when it first came up.

[jenfromnj]

This is really bad. I guess PBK figures people ordering the towels are not regular PBK customers, so they don't mind making them mad.

I think they are making a mistake in assuming this, if that's the case--I ordered all of DS's bedding, rug, curtains, etc from them in the past 6 months, as well as a kitchen for my niece's birthday, and a bunch of other assorted gifts for birthdays and holidays--literally a couple thousand dollars, all in. I am going to call and tell them this, not that they'll care. Very disappointed.

I am wondering if they are combing through the orders and fulfilling the full price ones and cancelling those that used the 68 "trick".

I now have the same problem as some of the PPs--I ordered coordinating towels for siblings, and now I will be scrambling to find suitable replacement gifts. Argh!

[lchang25000]

I have no idea how PBK is deciding who gets the towels they ordered and who doesnt. This is my first PBK order and I used the 68 trick as well and mine has already shipped.

[DrSally]

I think they are making a mistake in assuming this, if that's the case--I ordered all of DS's bedding, rug, curtains, etc from them in the past 6 months, as well as a kitchen for my niece's birthday, and a bunch of other assorted gifts for birthdays and holidays--literally a couple thousand dollars, all in. I am going to call and tell them this, not that they'll care. Very disappointed.

I am wondering if they are combing through the orders and fulfilling the full price ones and cancelling those that used the 68 "trick".

I now have the same problem as some of the PPs--I ordered coordinating towels for siblings, and now I will be scrambling to find suitable replacement gifts. Argh!

I have no idea if this is their assumption, but by the sounds of the email they're sending out, it doesn't seem like they really care if they're alienating people. If you're a really good customer there, I would totally call them on it. I agree, not sure if they'll care, but it is really bad CS on their part.

[bcafe]

I ordered the fish, shark, and dots. I received an email today stating they had shipped. Sorry to those that didn't get them a real bummer for those giving gifts to relatives.

[jenfromnj]

Just spoke to PBK--they were really unhelpful, did not apologize and were quite terse on the phone, even though I was extra polite. Apparently they've gotten lots of calls about the towels today. I was told that when you order an item on backorder, despite a specific availability date being assigned to it, that they have no way of knowing if/when the item will actually be available. That sounds ridiculous to me.

I also asked (very politely) if I could return the towel that was shipped to me, since the matching towels for the child's siblings had been canceled. I had to speak to a supervisor for them to grant me that concession, and they acted as though they were doing me an enormous favor by allowing an "exception" to be made (I had it personalized). And I have to pay return shipping, so I'll probably just keep it.

I think I am done with PBK! I am fairly low-maintenance, but this is really annoying me--it should not have taken them a week to let us know that the orders were being cancelled straightaway.

[Dream]

Does the 68 trick work on other things or only on the towels? I really like their Polka Dots & Stripes Stroller Blankets but $39 is a very steep price.

[firsttimemama]

:(
I just checked and mine are marked "in process" - I ordered even before it was posted here!

do you think this means mine will be cancelled :( They were Christmas gifts. I will be sad :(

[Snow mom]

:(
I just checked and mine are marked "in process" - I ordered even before it was posted here!

do you think this means mine will be cancelled :( They were Christmas gifts. I will be sad :(

I wouldn't give up until you get a cancelation notice. My guess is they are canceling the later orders. That's what any reputable business would do.

[Melbel]

:(
I just checked and mine are marked "in process" - I ordered even before it was posted here!

do you think this means mine will be cancelled :( They were Christmas gifts. I will be sad :(

:yeahthat: Same here. For those who received notice of shipment or delivery, what day and time did you order? Personalized or not?

[lchang25000]

:yeahthat: Same here. For those who received notice of shipment or delivery, what day and time did you order? Personalized or not?

I only ordered 1 on the same day this was posted here and yes, I personalized it.

[judithchu]

I just called and was told that my order has being processed and just wait for the shipping department to ship it out. They are extremely busy so I was asked to be patience and wait for my order. I placed my order around 2:30pm, November 30th. The lady was very nice and told me if you haven't received any cancellation email, it's probably that your order will be fine.

[craezie]

My shark towel got cancelled from being out of stock. Now we will see if I get the 2 fish towel. Sucks, though, because now one of my sons won't get one!

[galvjen]

My shark towels were cancelled but I got a shipment notice today for the remainder with a UPS tracking #. We shall see what appears later this week.

[bcafe]

Mine were personalized and I ordered the dots, shark, and the fish. I checked email today around 12:15 pm so they sent my shipment confirmation sometime before that.

[GaPeach_in_Ca]

I just got a shipping notice for my 2 personalized shark towels ordered after they were OOS.

I was sure they would be cancelled, but I guess they're on their way!

[DrSally]

My sister got her cancellation notice today. So, I will prob be getting the ones I ordered for neices and nephews, but won't be getting any for my kids :(

[JanBaby]

My credit card was charged the day after I placed the order but the status is still showing as pending. I don't see how they can cancel if they have already charged my credit card but who knows.

[lilhilly]

My two fish wraps (1 blue, 1 pink) and a shark and a flower dot towel all shipped yesterday. Not quite sure what time I ordered, but I know they were all showing "in stock" and not back-ordered at the time. A blue fish wrap I ordered maybe 30 minutes afterward for my niece is still showing "in process."

FWIW, I used a PB credit card -- is it possible they favored their own cardholders?

[corrie23]

I just checked my status online and it is listing all of mine as shipped, with the exception of the blue fish wrap which is on back order until June (fine by me). I didn't order any shark towels, but I did have some flower/dot towels in there. I ordered late afternoon the day that the deal was posted.

[Mommy2Abby]

I just checked online and my order of 1 flower dot personalized towel shipped today. Strange that I didn't get an email confirmation about it, but it has a UPS tracking #.

[lchang25000]

I just checked online and my order of 1 flower dot personalized towel shipped today. Strange that I didn't get an email confirmation about it, but it has a UPS tracking #.

I checked my order status yesterday morning and noticed that it shipped with a tracking number also, then I got the shipment email confimation later in the day.

[hollybloom24]

I ordered six on November 30 (five mermaid, one fish) and all are still "In Process" as of today.

[Melbel]

I just checked my order status again and both towels shipped (mermaid and flower dot, bot personalized). I placed my order about 2 PM on 11/30.

I have not yet received email notification of shipment, but there are tracking numbers.

[Snow mom]

My towels have now shipped. Not sure when I ordered exactly but my initial conformation is dated 11/30 2:20 p.m. I got the flower dot and butterfly, both personalized.

[soccermom]

Both my orders (all for fish towels - 3 blue and 1 pink wrap) are now showing 'shipped', even though yesterday was 'in process' and I haven't gotten confirm emails yet. Yay!

[dukie41181]

I just got a shipping notice for 3 towels. I have 2 more that are still in process. Hoping those will ship also!

[jgenie]

All of mine have shipped. When I ordered they all showed in stock. I'm thinking the orders that are being cancelled are the orders that were placed when the items showed backordered but who knows. I did not use a PB card and I'm not a regular customer. Hope they don't cancel any more orders.

[NewMom2007]

My Mermaid towels have shipped, one boy fish is still in process (backordered til Feb '10) and the sharks are no longer available (boo).

[Jo..]

I just checked my email and both of mine shipped to arrive tomorrow. Sorry for those whose orders were cancelled :(

ETA: I ordered the blue fish towel and the pink fish wrap.

[JeannieMN]

just got confirmation that all four of my towels shipped today (2 polka dot, one shark and one fish).

I ordered shortly after I saw the original post, shark towel was listed as back-ordered but I ordered it anyway. So glad they will be here for xmas!!

[sgmango]

I placed an order for 3 different towels for my niece and nephews and got a cancellation for the shark towel last night. I really only wanted the towels if I had one for each of them, so I just called to cancel the other 2 towels in my order. The lady was not very nice at all, and she said she'd try to cancel them, but there was no guarantee. I asked if I'd get an email confirmation if they get canceled, and she said No, I'd have to call back again tomorrow and ask. Very strange. She said the towels went VERY fast that day.

I just got an email from PBK asking me to fill out a feedback survey for my recent call to PBK. You better believe I filled it out. They are supposed to be calling me soon to follow up.

[alien_host]

Ugh mine still say in process and no e-mails from them. I'm hoping that it's because they are being personalized and just awaiting shipment. I guess I shouldn't obess over this since there is nothing I can do about it! But I keep checking my e-mail and order ;)

[Chag78]

Ugh mine still say in process and no e-mails from them. I'm hoping that it's because they are being personalized and just awaiting shipment. I guess I shouldn't obess over this since there is nothing I can do about it! But I keep checking my e-mail and order ;)

same here!

[littlebird]

I received shipment confirmation for 1 fish and 1 mermaid, and they're already in the local area. I'm relieved since all 3 flower dots were cancelled. I still have yet to decide on what to get for replacement gifts though.

[jray]

I ordered 3 towels (2 fish and 1 mermaid) at 9:00 p.m. on 11/30, and my order still shows "in process." Called cs, and was told not to worry. There is a backup on personalization, and I may not receive shipping information for another week or so. She did say, rest assured, they will be here before Christmas. O-be-kay-be. I hope she's right! fingers crossed

[ahisma]

Oddly, the last one that I ordered (10 pm) shipped, the others are still in process.

Those whose orders were canceled, were they on backorder when you ordered?

[scm5g]

I just received my shark and fish towel today. I never got any email from them about shipment, so I would think no news is good news. When I ordered them, the shark was not backordered.

[K-Bear]

Had two orders. The first one was 2 mermaids and 2 flowers. Second order was 1 fish and 1 flower.

Received an email saying my 2nd order (fish and mermaid) shipped yesterday and today I received them. My first order is still in process. Have no idea why I currently have my 2nd order but my first order is still in process. It better not be canceled!

[goodnightmoon]

I got a confirmation of shipping today also for 3 flower dot, so hopefully some of you still have good luck. I ordered fairly early after the thread was posted too.

[kristabelle]

I ordered three. The mermaid, the flower dot, and the blue fish. I got an email today that says the mermaid shipped. The flower dot was cancelled, and the blue fish is "in process". I called to cancel the blue fish, and the woman said it had already been filled on Dec. 4th, and I will probably get it tomorrow.

So, I'd say there's a chance that some are still being filled. If anyone had a cancelled blue fish personalized with "Justin", I really don't need mine and would be willing to mail it to someone who does need it to complete their set.

[jenfromnj]

I just checked my order status again and both towels shipped (mermaid and flower dot, bot personalized). I placed my order about 2 PM on 11/30.

I have not yet received email notification of shipment, but there are tracking numbers.

That's what's so strange. I just checked my order confirmation email, and I ordered at 12:30 on 11/30-my flower dots were canceled (as well as several sharks), but my mermaid was shipped. My sister, who also ordered a few hours after I did, did not have her order canceled, though it included a flower dot. It makes no sense!

[wifecat]

I got a shipping confirmation for my second order this morning. The first one shipped a couple of days ago and I'm pretty sure I ordered it in the morning the day the deal was posted here. I ordered the others a few hours later, and luckily, none were cancelled. I got a flower dots, butterfly, 2 mermaids, and a fish.

[shawnandangel]

I got my shipping confirmation this morning. 3 flower dots and 3 mermaid.

[dukie41181]

My 2 orders have shipped also. 3 Mermaids, 1 Flower Dot and 1 Pink Fish Wrap. The only part of my order that was cancelled was 1 Shark towel that was backordered when I placed the order. Not a huge deal for me as it was going to be for my nephew's May birthday. At least I got the ones for my daughter and our neices for xmas!

[MizMojoLaveau]

I got confirmation that 3 mini fishes shipped, but the other 3 (to a different address) are still in process.

[alien_host]

I got my ship notice too. 1 mermaid, one dot/flower, one pink hooded fish and one blue fish. :)

I'm sorry people had orders cancelled, especially those who received partial orders.

I would complain to PBK and request a discount code and free ship code for something else. I'd be very specific when calling. Are there other towels that some of you can request a pricematch with free shipping?

[diegosmom]

I got mine today and they put my son's name on my daughter's towel and vice verse, now I'm on hold with customer service

[galvjen]

Received my fish, mermaid, and flower dot towels today. No issues with my order. I had ordered a couple shark towels too which were previously cancelled via email. I'm one of the lucky ones.

Hoping to hear a few other positive endings on this one soon.

[lilhilly]

The ones shipped to my address arrived today -- they look perfect, no issues. The other towel I ordered as a gift shipped yesterday. I guess I got lucky, and I'm sorry that not everyone received theirs. But TY again, OP!

[LMPC]

I too am sorry that not everyone will be receiving their towels....I really hope this is a one time issue with PBK.

FWIW, I received an email that my towels shipped today. Ordered butterfly, dots, and blue fish...all personalized.

[jgenie]

I received my first order yesterday and my second order today. Thanks OP! I hope more people start receiving their orders soon.

[savvymom]

Also received my first order today, so so sorry to those who were canceled.

[dukie41181]

Mine arrived today too. Sure seems like even though some were cancelled, most were ok as I'm seeing a ton of people have gotten deliveries! This is good news!

[mom2mack&max]

Those who are receiving shipping confirmations & actually getting their orders in the mail, when did you order? I ordered on Nov 30 and haven't received a cancellation email, but my order still says "in progress" on the website. Should I be worried?

[ahisma]

I ordered on the 30th. I got one of my orders today - 3 fish and 1 dots.

My other orders were placed through the day, from about 4 pm until 11 pm. They're all on their way, some fish, dots and mermaids. I didn't order any sharks.

[srkaplan]

I ordered the fish & the mermaid on the afternoon of the 30th. I've been on pins & needles waiting for my shipping confirmation after following this thread. Just got my shipping confirmation this morning- whoo-hoo!! :boogie:

[vludmilla]

Mine shipped yesterday.

[goodstuff1994]

Got my 2 wraps today (1 pink fish and 1 blue fish). I placed the order around 2 pm on black Monday.

It's quite noticable that the personalized letters on the wraps are in different font size and style even though I ordered the exact same style. Oh,well. I can live with that.

[lchang25000]

Got the personalized fish towel today and everything looks and feels great!

[LexyLou]

This got me nervous so I checked on mine. I ordered three personalized mermaid towels. UPS says it's shipped but of course there's been some "mechanical error" so it's delayed, but it's been sent so that's good. YEAH!

[jerigirl]

Received my order today! Everything looks great!

[hollybloom24]

Just signed on to PBK and it says everything has shipped! Yeah!

[corrie23]

I just got shipping confirmation on the blue fish wrap that was supposedly on back order until June '10. If I had to guess I'd bet that when people were notified of the lengthy back order they canceled their order (PBK sent an email giving that option due to the long delay). Then they got more in and suddenly there was no need to wait 6 mos.-yippie!

[firsttimemama]

I received my wraps. I love them but I wish the embroidery stood out more. Was the only choice of color white or could I have chosen something else? I can't recall.

I hope the gift recipients like them.. I think they're cute

[K-Bear]

I received my wraps. I love them but I wish the embroidery stood out more. Was the only choice of color white or could I have chosen something else? I can't recall.

There were different thread color options. I initially had my embroidery be the white thread, but changed it after I realized I could do other colors.

My second order came yesterday! These will make such cute gifts:)

[firsttimemama]

There were different thread color options. I initially had my embroidery be the white thread, but changed it after I realized I could do other colors.

My second order came yesterday! These will make such cute gifts:)

#@!$!
That's what I was afraid of, that I could have changed the color but didn't see it. Darn. I hope they're still cute

[nebwhit]

#@!$!
That's what I was afraid of, that I could have changed the color but didn't see it. Darn. I hope they're still cute

on the wraps I'm pretty certain you could only do white. I remember wanting another color but there were no choices.

[dukie41181]

on the wraps I'm pretty certain you could only do white. I remember wanting another color but there were no choices.

This is correct...I wanted to do pink but couldn't. I too was a little let down that it is a bit hard to see. Oh well! Still cute!

[littlebird]

The 2 towels I received are really cute. I still haven't received credit back yet for the 3 that were cancelled. I used a gift card and instead of simply crediting it back to the same card number, PBK issued me a new card which was supposedly mailed, but I haven't received it yet. There were a few other deals I was interested in but held off, because I want to use the gift card. Disappointing all around!

[Aarohismom]

Thanks OP! Towels are beautiful.:)

[momtojack]

My flower dot and shark were cancelled, then yesterday I noticed that the flower dot was back on the site (at full price). I called to ask why my order was cancelled if they clearly had the towels. She was very nice, said they only had ~30 and weren't getting any more. She reoredered the towel for me and is giving me a credit for the price difference and the monogramming cost. So if you had a flower dot cancelled it might be worth calling.

http://www.potterybarnkids.com/products/polka-dot-flower-beach-towel/?pkey=x%7C4%7C1%7C%7C3%7Cbeach%20towel%7C%7C0&cm_src=SCH

[jenfromnj]

My flower dot and shark were cancelled, then yesterday I noticed that the flower dot was back on the site (at full price). I called to ask why my order was cancelled if they clearly had the towels. She was very nice, said they only had ~30 and weren't getting any more. She reoredered the towel for me and is giving me a credit for the price difference and the monogramming cost. So if you had a flower dot cancelled it might be worth calling.

http://www.potterybarnkids.com/products/polka-dot-flower-beach-towel/?pkey=x%7C4%7C1%7C%7C3%7Cbeach%20towel%7C%7C0&cm_src=SCH

Just called to try this--I spoke to 2 different people who were absolutely NOT willing to honor the sale price for the 2 flower dots I ordered. Very disappointing.

Even better--when she asked me for the item number (I used the 68 "trick" for the $9.99 price, as I'm sure everyone else did), I was chastised for "forcing" the item to be on sale, and essentially told that I was trying to trick the system and therefore wouldn't be given the sale price. This entire situation has rubbed me the wrong way.

[jammytoast]

no luck from calling in from me, either....was told it was $19.99 or $22 depending on the size, and that was the price. Wouldn't have been that pi$$ed except that they're in stock now AND now they're not honoring.

[Oregonmother]

just received my blue fish towel and mermaid towel...they cancelled my shark towel. They monogramed both towels with the wrong name. Mermaid with a boy name and blue fish with a girl name :( Called CS and they have the mermaid in stock, but the fish towel is backordered till end of February so I had to cancel that since I need it by Feb 3rd. They are also sending UPS to pick up the incorrect towels. I thought they would just let me keep them. Not very happy :(

[vludmilla]

Got mine today but boy was it a fight to get them. I'm a little discouraged from purchasing from them again.
Sorry not everyone had their order fulfilled.

[stephlev]

Mine came today and they look great! Thanks OP!

[kellij]

just received my blue fish towel and mermaid towel...they cancelled my shark towel. They monogramed both towels with the wrong name. Mermaid with a boy name and blue fish with a girl name :( Called CS and they have the mermaid in stock, but the fish towel is backordered till end of February so I had to cancel that since I need it by Feb 3rd. They are also sending UPS to pick up the incorrect towels. I thought they would just let me keep them. Not very happy :(

My monogramming was on the wrong end of the towel and upside down. They are sending UPS for mine too. So silly!! And irritating, I was wanting to take it on a vacation tomorrow.

[Jo..]

I got mine and I'm meh...for those whose orders were cancelled, don't feel too bad. I honestly question if they are worth the $10-$12 each I paid. The quality is nothing stellar, imo. I got Beach towels on clearance at Kohls that are much nicer (larger, thicker) for around $3-$4 each, although they are not monogrammed.

[beth239]

I ordered all 9 and got them. Thanks for the tip. Sorry for the people who did not them.

[sste]

Unrelated, but my thanksgiving countdown calendar came with a broken rod. And was apparently the last one left in the country post-sale. I had to talk to a cust service person and a supervisor to get significant money taken off the price - - they first said $8 which was way low I thought and I finally got it up to $18.

I am thinking about cutting up the old pbk credit card . . . too much hassle on recent orders.

[DrSally]

I got mine and I'm meh...for those whose orders were cancelled, don't feel too bad. I honestly question if they are worth the $10-$12 each I paid. The quality is nothing stellar, imo. I got Beach towels on clearance at Kohls that are much nicer (larger, thicker) for around $3-$4 each, although they are not monogrammed.

I agree. I got the ones I ordered for gifts and found the fabric to be quite thin for PBK. The printing on the shark towel is kind of fuzzy. At least they got the monogramming right. It's awful that some people have gotten incorrect monogramming. My sister ordered too late for my kids, so they will not be getting any. I do think the designs are cute, but the quality is so-so.

[TonFirst]

Sally, that makes me feel better about the whole debacle. I was super bummed and more than a little annoyed that I had to start over with my shopping for a dozen godchildren, nieces, and nephews - but then I decided to get them all Holztiger animals (comparable price to the $9.99) and I felt better about the whole mess.

[ahisma]

Sally, that makes me feel better about the whole debacle. I was super bummed and more than a little annoyed that I had to start over with my shopping for a dozen godchildren, nieces, and nephews - but then I decided to get them all Holztiger animals (comparable price to the $9.99) and I felt better about the whole mess.

I was lucky enough to get the towels without problem...but IMO Holztiger animals will get a lot more use. My 3 year old has a few and spends easily an hour a day playing with them, those little animals are dearly cherished by him.

[Snow mom]

Opened one of the towels today for Christmas and the monogramming is super crooked. It's really obvious because it's close to the edge. I'd say there is close to an inch difference in how far the monogramming is from the beginning of the name to the end of the name, with one end resting on the stitching at the end of the towel. I'm surprised at how little quality control PBK has. I guess I'll be on the phone with them on Monday. Have they seriously sent return postage for the towels that had problems?

[Oregonmother]

Opened one of the towels today for Christmas and the monogramming is super crooked. It's really obvious because it's close to the edge. I'd say there is close to an inch difference in how far the monogramming is from the beginning of the name to the end of the name, with one end resting on the stitching at the end of the towel. I'm surprised at how little quality control PBK has. I guess I'll be on the phone with them on Monday. Have they seriously sent return postage for the towels that had problems?

I had 2 incorrrect monogrammed towels and they wanted me to send them back. I delayed, because I didn't have a box...they sent them in a bag. Then they sent me a survey and after filling that out they called me and said to keep the towels. One of the towels was out of stock till Feb, so I asked them to refund my $ and the other came yesterday...the 24th. I agree...the quality is not what I would expect from Pottery Barn, and would have really been disappointed had I sent more that $10 on it.

Just a FYI...once I filled out the negative survey, they were on top of it and called and e-mailed me several times to make it right. The initial CS rep I talked to when I called to tell them the monogramming was incorrect didn't do squat for me though.