sidmand
10-05-2011, 01:50 PM
I don't know where else to vent and I need to scream so I'm cyberscreaming. I HATE MY NEW REFRIGERATOR! I hate Samsung and I hate Appliances Connection.
I so wanted to love my new fridge. I figured almost anything would've been better than my last one. Well, it's now been almost two months and I still don't have a properly working refrigerator. And WTH? Samsung just called me because they wanted to be more clear on the problem I was having (which I've told them four+ times) and to verify that I was still having the issue. You mean the same issue I called about two hours ago to tell you about? Um, yes, still the same issue. WTF!
So far the company I bought the fridge from told me they didn't want to deal with me anymore because of my "treats" [threats...perhaps you should take an English spelling course--and it wasn't just that typo, his entire reply to me made it obvious English was not his first language!]. My "threat" was that I was going to contact the Better Business Bureau because until I started digging deeper I didn't see all the bad reviews of the company. Nice customer service. And now every.single.time I call Samsung I need to give them ALL my info over and over again. And then I need to give it to the person they transfer me to. Part of it was my fault because the problem has been intermittent and when the repair guy (third one) called to set up an appointment the control panel was actually working and I didn't schedule it. But he gave me two numbers to call if I needed him and hasn't responded to either or the e-mail I had so I called Samsung back again.
Okay, I do like the crushed ice. And honestly, except for the fact I can't change anything once it's set, at least the fridge is working and I seem to be able to get ice and water, but...
ARRRRGGGGGHHH. Okay, no need to respond. Just good to get it off my chest!!
I so wanted to love my new fridge. I figured almost anything would've been better than my last one. Well, it's now been almost two months and I still don't have a properly working refrigerator. And WTH? Samsung just called me because they wanted to be more clear on the problem I was having (which I've told them four+ times) and to verify that I was still having the issue. You mean the same issue I called about two hours ago to tell you about? Um, yes, still the same issue. WTF!
So far the company I bought the fridge from told me they didn't want to deal with me anymore because of my "treats" [threats...perhaps you should take an English spelling course--and it wasn't just that typo, his entire reply to me made it obvious English was not his first language!]. My "threat" was that I was going to contact the Better Business Bureau because until I started digging deeper I didn't see all the bad reviews of the company. Nice customer service. And now every.single.time I call Samsung I need to give them ALL my info over and over again. And then I need to give it to the person they transfer me to. Part of it was my fault because the problem has been intermittent and when the repair guy (third one) called to set up an appointment the control panel was actually working and I didn't schedule it. But he gave me two numbers to call if I needed him and hasn't responded to either or the e-mail I had so I called Samsung back again.
Okay, I do like the crushed ice. And honestly, except for the fact I can't change anything once it's set, at least the fridge is working and I seem to be able to get ice and water, but...
ARRRRGGGGGHHH. Okay, no need to respond. Just good to get it off my chest!!