echoesofspring
06-07-2012, 11:57 PM
I have defended you for the last couple of months, even though you treated my DH like a suspected criminal when he tried to deposit a large check to open our account, and then managed to not put his next deposit in the right account, resulting in a weekend's errands worth of overdraft fees and headaches. I never had a problem with my deposits and the branch manager was very apologetic about the accidental overdrafts and made sure the fees had been removed.
But today I called for help in clarifying a debit charge to some unknown abbreviation the answer I got was 'why don't you google the abbreviation?' Really?? And then you placed me on hold, *googled* it yourself and came back suggesting an Indian restaurant I don't think we have ever eaten at. I figured out who it was myself, thank you very much, but really, you can't tell me where my money went? I might have uneasily laughed it off had your customer service person shown even 1 ounce of understanding the the answer 'we can't help you, but maybe google can' was lame and unsatisfactory. You expect me to trust you with my money? I don't think so. Byebye.
But today I called for help in clarifying a debit charge to some unknown abbreviation the answer I got was 'why don't you google the abbreviation?' Really?? And then you placed me on hold, *googled* it yourself and came back suggesting an Indian restaurant I don't think we have ever eaten at. I figured out who it was myself, thank you very much, but really, you can't tell me where my money went? I might have uneasily laughed it off had your customer service person shown even 1 ounce of understanding the the answer 'we can't help you, but maybe google can' was lame and unsatisfactory. You expect me to trust you with my money? I don't think so. Byebye.