Still-in-Shock
04-23-2015, 02:37 AM
I use a travel agent to book cruises, because she can get me exactly what I want. I have not dealt with a Disney cruise, but all the cruise lines I have dealt with seem to prefer to deal with travel agents and give them much better service. After all, an agent represents many more thousands of $ of business than I can provide.
But does Disney work the same? Do they overbook, for instance? Do they keep you waiting on hold when you make a reservation on the phone or call with a question? Can you get real information on the phone, or do the customer service people just read to you whatever is on the website, even if it is out of date? (These are situations I have run into with different cruise lines, which is why I use an agent?)
I realize that with an agent, I will still have to do a lot of research, and I frankly enjoy that. I do NOT enjoy putting a plan together and then explaining it over the phone to someone who knows less than me about the product they are selling. It makes me grouchy! But are the Disney reservation agents like that? Or do they prefer to work with the people who are actually making the trip? And does it matter whether you are booking Disneyland or WDW?
I saw several threads in the past related to this subject, but decided to ask again, because those other threads seemed to be related to specific situations. I am hoping that my question is more generic.
But does Disney work the same? Do they overbook, for instance? Do they keep you waiting on hold when you make a reservation on the phone or call with a question? Can you get real information on the phone, or do the customer service people just read to you whatever is on the website, even if it is out of date? (These are situations I have run into with different cruise lines, which is why I use an agent?)
I realize that with an agent, I will still have to do a lot of research, and I frankly enjoy that. I do NOT enjoy putting a plan together and then explaining it over the phone to someone who knows less than me about the product they are selling. It makes me grouchy! But are the Disney reservation agents like that? Or do they prefer to work with the people who are actually making the trip? And does it matter whether you are booking Disneyland or WDW?
I saw several threads in the past related to this subject, but decided to ask again, because those other threads seemed to be related to specific situations. I am hoping that my question is more generic.