Prime Shipping- WTH?

[wellyes]

I am really getting irritated with Amazon Prime.

4512

Just tried to order something. It is Friday and we're within regular business hours. How is getting it Wednesday considered 2-day shipping?
Order within the next 69 hours 58 minutes?
What?

I like Prime. I use the videos. I listen to the music. I have a Kindle. I have an Echo. I'm a loyal customer. But I will feel toyed with, like the object of a joke.
They used to do a lot better, AND they used ship Saturdays.
I'm irritated.

[ExcitedMamma]

I know it's awful! FWIW I complained about it and they bumped up my order so if you do need it quicker that could help. I don't understand how they think they can get away with this and not anger their customers.

[MrsZaz]

Could it be where you are located or where it is suppose to ship from? Any possibility it's coming from the Carolina area that is still recovering from hurricane Mathew? I have had prime for several years and never had a delay like that. I am on the east coast.

Colleen

[Tenasparkl]

That makes me crazy. I usually have packages shipped to my office, but have found that if I change the address to my home I usually get a faster delivery date. I ordered a few things yesterday and chose Sat delivery at my house over Monday at my office. One of the items is scheduled for today. I can't figure out what they're doing lately.

[wellyes]

Could it be where you are located or where it is suppose to ship from? Any possibility it's coming from the Carolina area that is still recovering from hurricane Mathew? I have had prime for several years and never had a delay like that. I am on the east coast.

Colleen

If it was a one-time thing, I'd shrug it off. It's pretty common from what I've seen, especially on Thursdays and Fridays.

[AnnieW625]

If it was a one-time thing, I'd shrug it off. It's pretty common from what I've seen, especially on Thursdays and Fridays.

:yeahthat: and I am less than two hours from a large shipping warehouse (San Bernardino), and 4 hours from the Vegas warehouse so I can get free one day or same day, but never on the weekends. Every once in a great while I will order something on A Thursday and I will get delivered on a Sunday, but Saturday used to be standard. We pay taxes on Amazon because of that shipping CA warehouse so I want my stuff quickly!

[Pennylane]

Yep, I've complained about 3 late orders and each time they extended my prime membership by a month.
Ann


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[BananaMama]

There is a limit to how many extensions your can get for late delivery, I think it's 6 months. Cause I hit the limit.


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[Corie]

I find Prime Shipping to be incredibly frustrating as well. I've never called to complain though.
Maybe I should!

[Smillow]

I wrote an email to complain about shopping for a gift on a Tuesday evening that said Prime shipping, but in order to get it by Friday, I would have to choose one day shipping - otherwise some things wouldn't arrive till the following Monday! I ended up choosing things that would arrive on Friday, which was fine, I just didn't like my choices restricted for Prime eligible items that clearly were not. They responded by getting them there by Thursday, but that wasn't my point at all.

[Soccermomm]

OP thanks for starting this thread. It reminded me to call them! I ordered last monday to get one day shipping (arriving tuesday) and it did not show up till Wednesday at 5pm ish. CS rep was very nice and refunded by $18. (I dont normally do one day shipping, sent something to a friend in need from the hurricane effects)

[wellyes]

I find Prime Shipping to be incredibly frustrating as well. I've never called to complain though.
Maybe I should!
I have never called but I've chatted (IM)..... I like it because (1) like everyone, I hate the telephone and (2) you can have a copy of the chat transcript emailed to you as a record.


I've had one or two extensions for late delivery, but I've never thought to do it before to complain about a 4-5 day shipping option called Prime 2 Day Shipping. I just might next time.

[ahisma]

I've had this happen a few times recently. Amazon says that it's dependent on which warehouse they're shipping from. Prime doesn't seem to mean guaranteed 2-day shipping anymore, which drives me batty.

[ExcitedMamma]

I just had to return something and got charged for return shipping. I've never had that happen before! They claimed its been going on for a long time but it's not helping my prime bitterness. It's just not what it used to be at all.