Has anyone dealt with American Express for a car rental loss/damage waiver coverage?

[AnnieW625]

So we got a cracked windshield (due to a rock) on our rental car the other day and of course this was the one time I didn’t get the loss/damage waiver coverage through National Car Rental. Since I have Emerald Club I did everything online and then checked in at the airport and they handed me the keys to the car and walked to the car. It turns out when I made the reservation months ago I didn’t select the loss damage coverage because the charges didn’t show up on the final printed receipt. I don’t generally get the loss damage waiver and have never had a problem.

When we turned in the car into National yesterday they took the keys and checked the mileage and didn’t say anything about the crack in the windshield. I will assume they will contact me within the next few days.


Sent from my iPhone using Tapatalk

[nfceagles]

If you have windshield coverage on your regular auto policy it might cover the rental. We had a cracked windshield on a rented RV. Our auto policy covered it, but we called it in and documented it while we still had the rv.


Sent from my iPhone using Tapatalk

[AnnieW625]

Oh yes I thought of that as well and I am sure it will I just know that Amex says that they have loss damage waiver coverage and travel sites have said it was an alternative to using the rental car agency waivers.


Sent from my iPhone using Tapatalk

[3isEnough]

We had the exact same thing happen when we were in Yellowstone a few years ago. I have no idea if the small crack was there when we picked up the rental car but it was definitely there when we turned it in. I submitted the claim to my Chase Visa and they covered it in full. Hopefully Amex provides the same seamless coverage for you.

[AnnieW625]

We had the exact same thing happen when we were in Yellowstone a few years ago. I have no idea if the small crack was there when we picked up the rental car but it was definitely there when we turned it in. I submitted the claim to my Chase Visa and they covered it in full. Hopefully Amex provides the same seamless coverage for you.

Did the rental car company contact you as well or did you just file automatically with Chase? I haven’t heard from them yet.


Sent from my iPhone using Tapatalk

[3isEnough]

The rental company sent me an invoice for the work and I submitted a claim with Chase.

[AnnieW625]

Great thanks! I haven’t heard anything yet.


Sent from my iPhone using Tapatalk