RE: Petunia Pickle Bottom Co
I think you should ask this over on diaper bags.
I agree that a $160 bag should last longer than 2 months. If you can, go back to the store you got it from. IME they can sometimes have more 'pull' with the manufacturer because they buy alot of product vs. a person that only buys one. They also may be more likely to want to help because you are there in person and not just a person on the phone.
RE: Petunia Pickle Bottom Co
What a nasty CS rep! I know when my SIL spilled something on her diaper bag from them and it ruined the bag that they replaced it! Maybe they have changed their tune b/c they are in money trouble?
I'd write a letter to someone not in CS.
RE: Petunia Pickle Bottom Co
I would call back and speak to someone else. I also hope you got the girl's name. That way, they can deal with her themselves.
RE: Petunia Pickle Bottom Co
Thankyou for the tip. I did go to the store. They said they can't really help me. Since they have pulled all the bags from PPB and sent them back because of other "bad" customer service problems with PPB.
So no luck there.
I filed a consumer report even though my dh said to forget about it. But its a lot of money and not really fair.
RE: Petunia Pickle Bottom Co
I had a problem with the straps and they wanted a picture. The next week my friend emailed them with a strap problem and they sent new straps no questions. Their CS is all over the place.
RE: Petunia Pickle Bottom Co
RE: Petunia Pickle Bottom Co
RE: Petunia Pickle Bottom Co
I had a problem with a VICKS humidifier and they made me send photos of the damage before they would agree to have it sent. However, they then sent me a postage paid label AND box for it! If PPB is willing to do that, I wouldn't mind sending a photo!
I know too many people with PPB all with the same complaints- they wear terribly, and the are not user friendly(too small, bad organization, stuff falls out open side pockets). I have two main bags: A PPB for nicer outings, and a SKip Hop for strollering and as an everyday bag. The Skip Hop gets far more use and takes abuse, yet goes in the wash and looks brand new. The PPB looks very shoddy-lost it's shape, gets pulled on everything INCLUDING its own velcro, and those ugly slippery straps fall off my arm all the time! Mine was a gift so I had to keep using it. Otherwise, I would have replaced it within a month.
I hope you were able to get satisfactory customer service in the end. I agree that there is no way a bag falling apart after 2 months is acceptable!