I bought my glider online from babycatalog.com. I checked with several onoline retailers and they had the best price along with a good reputation on this web site.
I spent a lot of time on the dutailier web site looking at fabrics to find something DH would like. I did check with my local store because I wanted an unusual fabric (a red with a pattern). The local baby store said they were not able to order the fabric that I wanted. Therefore I purchased from babycatalog who said they could order that fabric and they had the model that I wanted, the 11789.
Everything arrived intact. The ottoman showed up one day and the glider then next. As I recall, the order came a few weeks in advance of the time frame babycatalog had quoted me.
The glider has been useful for me, but far more useful for dad and grandparents to hold the baby.