I just wanted to share my very recent experience with lots4tots.com. A few days ago (on a Sunday) I was doing some price comparisons for a Peg Perego Venezia stroller. The best deal I found was $200 with $15 shipping at lots4tots.com. They do take returns. I was curious to find out if the stroller they were selling was a current model year. So I sent off an email to their customer service. I promptly got a response (within the hour) and it was Sunday! They told me that they were selling the 2000 model of the stroller (2001 is not out yet). So last night (Tuesday) I ordered the stroller. But today I decided I that I wanted to wait a little longer and decide if this is definitely what I wanted. So I shot off another email to customer service. They told me that that there was time and that they would cancel the order with Peg Perego (they are drop shipped from PP). The only thing was that I would have to wait 2 weeks to get a refund check. Why a refund check? I asked - I was told to keep costs down (it would cost them an additional $5 to credit my card). Which I totally understand - so the only cost for my indecision would be to wait 2 weeks for my check in the mail. My final verdict on this "dot-com" will come when I finally get my check - but so far so good. They are very prompt to answer emails - which other places seem to have a problem doing. :-)