BIG problems at Strollers4Less.com

[mom2b2003]

Hi- Based on other feedback, I placed an order in Jan at Strollers4Less.com.

The Snap 'N Go I received was broken (hey, these things happen- that's not my complaint), and I never received the diaper bag that I ordered although my credit card has been charged (it was charged in Jan)

Since early Feb, I have been sending emails and calling the company to get a Return Auth. Number for the stroller and to find out where my diaper bag is.

I have received no responses to any of the emails that I have sent (I have been sending email to their "orders" address, "customer service" address, and "returns" address that are posted on the site). In addition, I have spoken with several cust. service reps - none of whom could help me, but promised to "look into what was going on" and call me back that day. However, I have yet to receive a call back.

When I phoned today, I received a message "the person you have tried to reach is not available. you will now be disconnected from the system".

Yikes!!! I am disputing the charges to my credit card, but wanted people to be aware of this recent problem and warn about placing an order through Strollers4Less.com right now.

Katie
EDD 3/31/03

[FrostFamily]

Katie,

My wife and I have been having similar problems with Strollers4less.com. Our stroller was "lost" by FedEx and although Strollers4less has put a claim through with FedEx and claims to have re-shipped the stroller, we haven't received anything despite several calls. I have been debating filing a complaint with the Department of Consumer Protection but hesitant to do so in case I am just an isolated incident. I think I will go ahead now.

Has anybody else had recent problems with Strollers4less.com?

Steve

[darebear]

I ordered a Maclaren Vogue from them about 6 months ago and when I received the stroller it was the wrong color, and when I called them to tell them they were less than helpful, trying to convince me to keep it. Eventually they agreed to send me a FedEx sticker to return it and sent me the correct color. Mind you I ordered it express shipping because I wanted to take in on vacation with us. The entire return process took 3 weeks. When the shipped the correct stroller they charged my card again until they received the wrong on back. I had to call 5 or 6 times to get the return sticker. By the time the correct stroller came it was too late so I had to buy the stroller locally. When the second one came they didn't want to take it back. I disputed it with my credit card company, altough the stroller sat in my house for 6 weeks, before strollers4less issued another return sticker. I will never order from them again. Like you said they don't return calls and when they do it is only to say that it is someone elses fault.

Allison

[FrostFamily]

Just so you know...

I emailed Strollers4Less.com (and called them as well) to inform them that I was filing a complain with the FTC and Dept of Consumer Protection and that I had posted a notice to this message board about my problems. And guess what happened? I received the stroller we ordered 3 days later.

By the way, I spoke to Shannon in Claims, ext 222, and she called me back as promised, so at least _somebody_ responds to inquiries at Strollers4Less.

Although we received our stroller, I would be cautious about this company. I agree that the company does not respond to email _at_all_ and the people answering the phones are not particularly helpful and/or not particularly friendly. The hastle of ordering from this company was not worth the minimal savings over other stores.

Steve

[Rachels]

I keep hearing stories like this! Steer clear, steer clear!

-Rachel
Mom to Abigail Rose
5/18/02

[mom2b2003]

Thanks Steve. I left Shannon a voicemail message on Friday indicating that I am disputing the entire order with my credit card company - I still can't believe they charged me for merchanidse that never shipped!!!- and giving a brief overview of my attempts to contact and have my order resolved (both the broken stroller and the diaper bag that never shipped) over the past month +.

I guess it's good that their phone lines were back up on Friday, but given this performance record, I would say that this company's days are probably numbered.


Katie
EDD 3/31/04

[Steamncup]

First time mom to be
the "Nugget's" EDD 02 July 2003

Thanks SO much to everyone for letting us know about the problems with this website/company!!! I was pretty close to ordering from them (the free shipping and no sales tax were a HUGE lure for me), but I think I will simply haul myself down to BRU and pay the sales tax so that I don't have to deal with the hassle!!

Deb

[arizonamommy]

reading these posts stressed me out!!!
i ordered my mac techno days before the posts showed up.
i called to cancel my order bc they said it was in stock and then told me not until april. i assumed from reading these posts i would have many problems.
on friday i was about to mail back the free rocker that came with the stroller and the fed ex guy shows up with my stroller and stroller bag.
i guess i was one of the lucky ones.
i still don't think i would use them again bc they are so difficult to contact.

marcy