OK, I realize I am pregnant and very hormonal but I had to find somewhere to warn others about Cribs2Go.com. I tried ordering a crib from them and have been nothing but upset.
The crib I wanted was backordered until Oct. (we are due late Nov) but I really liked it and the price was great (free shipping, no tax, sounded wonderful!) so I ordered it 6/18. Everything seemed to be fine until we got our credit card bill. The statment showed the bill against our card on 6/18 and then a credit for same amount 7/3. I was concerned that the order had been cancelled so I tried to call the customer service people. No luck. You don't even get a real person EVER! You end up having to leave a message or send an email. Let me tell you I had no trouble getting a live person when I wanted to order from them and spend my money there! So, I left a message and sent an email to see what was going on with this order. No answer. I tried again after 48 hours. No answer. By this point I have read on their website that the crib I want is no longer being made in white. So, is my order valid any more? Didn't want it if I couldn't get it in white. I tried two more times, unsuccessful in reaching anyone or getting a response.
So, I decided to cut my losses and cancel the order. I never could get a real person to talk to but the customer service line had a message center to cancel your order. Do I have proof now that I did it? Not really. I followed up with an email to customer service and asked for confirmation but never got a reply.
I then sent them a nasty email (once again) to their comments address. You know, they said all over their website how valuable my time was to them. What a joke! I have spent more time trying to contact them than I care to think about much less the time I have been worrying over this. Don't they know not to mess with a hormonal pregnant woman?
But now, what to do about proof of a cancelled order. I don't want to get this crib 4 months from now and be up a creek. Any suggestions how to proceed? I tried every option on their phone line to get a person to talk to and never once succeeded. Maybe they are out of business?
Any help would be appreciated but mostly importantly, please don't use this company. They suck!
Thanks,
Katherine