Unfortunately this doesn't suprise me. I worked at HD for a year after we married and it was crazy. They don't schedule enough people to cover the customers in the store, managers refuse to do anything to help associates, and customers often leave mad. I have a friend that still works there at the service desk. Most nights she works she is alone at the desk with 4 phones. Since customers can't find anyone to help in their department, they go to her desk. I don't know how she keeps from crying at work.
HD is a terrible company. They are trying to maximize profits by understaffing, but the result is grumpy staff and fewer customers. We don't even bother going in anymore.
I could go on and on, but I'll stop here!