I have had HORRIBLE experiences at home depot so I feel your pain.
I was on the verge of smaking a customer service rep once she was SO RUDE (of course I didn't). It mafe me mad enough to never go back to the store again, andmost others who have been to that particular store agree with me.
OTOH, I found one on Long Island and it was a totally different experience. Everyone was helpful, the store was organized, etc. So I really think it depends on the individual store.
Crossing my fingers for you that your plaque arrives as desired and in one piece!