Just an fyi: RK does not not carry Sottero---it's NOT that they don't want to help! And while Pearls does carry Sottero, Sottero FORBIDS retailers to ship dresses internationally (I belive you are outside the US).

For Sottero dresses, I would dispute your credit card charge, get your money back and re-order the dress from another source in your home country.

Alan & Denise
authors, BRIDAL BARGAINS