I just wanted to encourage those of you who have been trying to find their infant and toddler at Sears to write to them about your experience. I received a generic "we're sorry about your experience..." response back but they indeed did forward my letter to another person who has written me back, again with an apology, and an inquiry as to which stores are the ones where I have shopped.
Unfortunately I can't just put their email address in, as they do it via an online form, but if you go to tab marked "Customer Service" then to the tab "Contact Us," you will find it. www.landsend.com
Results 1 to 5 of 5
-
10-06-2004 #1
Red Diamond level (10,000+ posts)
- Join Date
- Feb 2002
- Location
- USA.
- Posts
- 11,808
Encouragement to write Land's End
-
10-07-2004 #2mattiew Guest RE: Encouragement to write Land's End
Thanks for the idea!!! I have been waiting and waiting for them to stock it at our Sears (even asked the clerks).
Carrie
-
10-07-2004 #3
Red Diamond level (10,000+ posts)
- Join Date
- Feb 2002
- Location
- USA.
- Posts
- 11,808
RE: Encouragement to write Land's End
The two nearest to me won't be stocking them at all. That is why I wrote the letter.
-
10-08-2004 #4erzzie Guest RE: Encouragement to write Land's End
I sent an email! I was sad to find out that the only Sears in Texas with LE infant/toddler clothing are in the Dallas and Houston areas. That's a 3-4 hour drive for me!
I also mentioned that their infant offerings on the website are pretty small this season. I hope that improves!
-
10-08-2004 #5
Red Diamond level (10,000+ posts)
- Join Date
- Feb 2002
- Location
- USA.
- Posts
- 11,808
RE: Encouragement to write Land's End
Good! The only way they know how we feel is if we tell them! =)
I actually am getting some Hanna sweats instead. Part of the appeal of the LE ones was my ability to go and buy them now without shipping. If I have to pay tax and shipping, I'm getting Hannas. Sale lost for Land's End!
Reply With Quote