Hi Moma of two twins "et al"
As I have read through this post it has been very hard and very difficult for me. On the one hand, I have to personally acknowledge that what was said above in your post is true, and on the other hand I have to say that our small family company had been hit with a very huge obstacle and it has taken a toll on us in a way that we never ever could have predicted. We were shaken to our core... and while I don't want to shrug off our responsibility I do want to give you a little back ground insight so that you can see what we were dealing with at that time.
My name is Sandra A. Hall and I am the owner and steward of the company discussed above... I would be grateful if you bear with me as I bring you up to speed with what has happened recently.
The inspiration for this company came from our daughter... 9 months ago our 5 year old daughter almost died due to complications from Type 1 Juvenile diabetes and this really threw our family and business for a loop. To make matters worse, I had just given birth to a brand new baby boy one month prior to our daughter almost dying.
Before our daughter got this disease we made all of our convertible and standard crib rail protectors "In-house", but once our daughter got ill our family could not handle this responsibility; monitoring her blood sugar levels around the clock and giving insulin injections for the past 9 months while caring for our new born has been very daunting... and that's putting it mildly. That is why order shipments started to fall behind and other problems emerged. I care about your satisfaction and want to give you superior customer service. That being said, we were all totally blind sided by all of this; as you can imagine.
Though our family and company still have a lot to work through, we are now starting to rebuild. We have been able to get our teething products manufactured in large quantities, and this has helped to make sure that all of our moms have access to receiving their convertible and standard crib rail protectors shipped out from our facilities within 2-3 business days.
I sincerely apologize for what has happened, it was not intentional and we desire to provide you with strong service and quality. We do not make a habit of being dishonest when it comes to shipping and we do whatever we can to make sure that our moms get their products a.s.a.p. That being said, like Thomas Edison, (in the beginning days before the light bulb) we are a small company, and we are learning and trying to improve as we go along...
I would be grateful if you would consider what we have expressed here in this post when you think about shopping with us in the future... again we apologize for the inconvenience that this has caused you and we deeply appreciate your business.
Here 2 Serve U
Last edited by Sandra A.; 11-23-2008 at 01:10 AM.
Sandra A. Hall
Owner, teething-teeth web site