I have had two bad experiences with babiesrus.com. I have sent them an email to their corporate office as well as filling out a survey to let them know how their customer service is. This is what I wrote to them:
"Before Thanksgiving I had ordered a stroller. I received an order number & my gift card amt was deducted but when I tried to track my order it said the order# was inaccurate. I called several times to find out what was going on & I was transferred to several representatives & the answer I kept receiving was that I had to wait a few days to see if the money would be taken out of my account; then to call back. After a few days my order never went through so I called back to find out about my gift card amt & again was transferred several times & was told it would take 7-10 days to receive an email to see if the amt would be returned onto my card or you would send me a new gift card. After 1 week I had not received any confirmation via email or phone & had to call in to check the amt on the gift card to find the money had been returned. That overall experience was very disappointing but I decided to try babiesrus.com once again. Recently I had tried to order a swing from the website & I decided since I was ordering the swing I would go ahead an order burpcloths since I was paying all that shipping anyways. Then I received an email saying my burpcloths were shipped & the swing was cancelled. You had charged me almost $15 in shipping for a $7 item. I was very angry. I called in to complain about the ridiculous shipping amt for a $7 item. I was told once again that I had to wait until the full amt was charged out of my account to see how much shipping was actually charged. That made me even more angry. You couldn't tell me the details of my order when you are the customer representative for the online retailer? Again I was told to wait a few days then to call back. You had charged me $24 for burpcloths! It is absolutely ridiculous! I have not called back because I feel I do not receive any answers or help from babiesrus.com, so what could you do for me now? I received a coupon for free shipping for registering the awards program online and receive a 15% off coupon for having my swing order cancelled on me but I will NEVER order anything online from babiesrus.com ever again no matter how good of a deal it is online. I am so disappointed in babiesrus.com. I never really thought about shopping anywhere else for baby items but I will now shop around before making purchases at a baby r us retail store. That's how much babiesrus.com has disappointed me."
This is their reply:
"Thank you for contacting Toys R Us regarding your online order. I sincerely apologize that you had two such negative experiences with our online store. Unfortunately, I do not have access to the online store's systems so an unable to assist you. You will need to contact our customer service line at 1-800-869-7787 and ask to speak with the online department as they are best suited to answer your questions and assist you further. I apologize for any inconvenience this may cause you."
My conclusion:
If you have any problems with babiesrus.com don't expect anyone there to help you. I know several people have ordered us items online from our registry and had no problems. But if you do order something from them online AND have any problems-BEWARE! You will not get any help!