Originally Posted by
♥ms.pacman♥
thx everyone for the responses. just called Baby Jogger CS. they were very helpful. said they will send a new wheel out, however since they are all backordered (i guess this problem is very common), the soonest they can send me one is end of July (2 months away!).
anyway the CS rep said thatthey had talked about it to the president of baby jogger who suggested that in the meantime (while waiting for a replacement wheel), one can use a piece of tape or something to block the hole where the pin goes into (the locking mechanism), that way it won't get caught in there. so basically the same thing that my DH has suggested...so i will try that in the meantime
thx again everyone.