After hearing great things about Mabel's Labels, I placed an order on 8/16/11. My order didn't ship until 8/25/11 and now it is August 31st and it has still not arrived. This means that it is not in time for the first day of school and I had to go ahead and label everything using my usual method - Sharpie marker and my own Brother label maker. At the time that I ordered, the website said that most orders ship within one business day and that due to heavy volume it might take an additional business day to ship. I feel that this delay is really unacceptable - at this point the labels have minimal value to me unless I save them for future years.
I called the customer service and they told me that the standard shipping to the US could take up to 12 days, there was no way to track my package, and that if I wanted a refund I could mark the package "Return to Sender" and that was all that could be done. They are sorry, but they just have a lot of orders at this time of year.
I see that since I called them today they have changed the website to say that it may take 2-4 additional business days to ship your order. I'm pretty disappointed - I feel like these labels are really quite expensive (though I've heard they're very good) and that the company should have used an expedited form of shipping if their production times were significantly delayed - particularly at this critical time of year when customers clearly want labels for back to school.