I really, really dislike them too. I had a customer service issue that took hours on the phone and was never resolved. No one knew anything and they kept on passing me off between bricks and mortar and online.
Also, I don't get their "kids club." It has done nothing positive for me, they seem to jerryrig their prices on those specials. I have stopped buying kids stuff there because I think it is not a real benefit to parents and just a marketing ploy to lure people into thinking they are equivalent to amazon.
Can you tell I really don't like them?
ds 2007
dd 2010
baby dd 2014