Grrrrr....Sounds like Talbots is really going down hill, they used to be known for their amazing customer service. The only reason I can think that you wouldn't be able to return it to a B&M store is that it was either a final sale or they have done something funny with their outlet store where it's no longer a real outlet, and now has different line of merchandise. Otherwise I have returned online orders at B&M many, many times.
~ Dawn
Our little monkey (4/2011) & his early holiday present 12/12