Garnet Hill CS comes through (NOT)

[indigo99]

update: So I sent in my sheet set for "exchange" and wound up getting a refund for the original set that I purchased. Then they charged me full price for the set that they sent out. Of course I don't pay full price for anything so the new set cost almost twice what I originally paid!! I feel so tricked. If I wanted to re-purchase then I would at the very least have purchased them during one of the sale periods last month. I had no intention of paying for more of the sheets though after how they've faded and the one came apart on me.

I'm emailing to see if I can just return these for a refund since I never agreed to purchase them at full price, but they better not try to charge return shipping.

To make it worse, I had two flat, two fitted, 2 standard, and 2 king cases in the old color. I could only "exchange" one set of cases even though I use one standard and one king on the bed at a time. Since I was getting a newer set of sheets out of it, I had decided to live with one mismatched pillow on the bed. Now I'll have to live with mismatched pillows and just be pissed about this every time I look at them because I can't get my old ones back. If I'd know this is what they were going to do then I would have tried to sew up the old sheet and at least had one good, matching set still.

(I never expected this since I do even exchanges for the same item at Kohls all the time, and they only look at the retail price without regard to whether it was or is on sale)

original post:
Garnet Hill is sending prepaid postage for me to exchange a sheet set because the corner seam on one of the sheets is coming undone, and they don't offer that color any longer. I totally wasn't expecting that when I decided to email them, but that's awesome! They also replied really quickly.