Quote Originally Posted by indigo99 View Post
I decided facebook was worth a try so I posted there about being disappointed with their "exchange", and they posted that they'd look into it. I got a call from CS and talked to someone who said she'd get back to me. She then left me a voicemail saying they'd give me 30% off the new sheets if I want to keep them *sigh* That's how much they would have been if I had purchased them with a discount code back in December when all this started so it's amazing that it took a department manager to get permission to even give me that.
I'm really surprised and disappointed to hear that. I wonder if their CS is changing....their deals have gotten better and better maybe they can't afford to back up their products any more. I'm sorry they didn't do better.