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  1. #1
    Join Date
    Jan 2008
    Posts
    8,950

    Default Praise for Sierra Trading Post CS

    Just wanted to share a really good experience that I had with Sierra Trading Post. I ordered a pair of Bogs a few weeks ago and got a shipping notice w/ tracking. Item shipped on 1/4 from IL and was scheduled to arrive 1 day earlier than projected on 1/8. Well 1/8 came and went and the tracking showed no updates other than the 1/4 departure scan. I online chatted w/ STP on 1/8 just because I was curious if they could find out what happened. Of course by 9pm est when I was chatting they couldn't contact UPS so they said they'd follow up with me the next day. Sure enough they did and it was determined that UPS accidentally put my box on a truck/plane to TX. Yup cause the fastest way to NY from IL is of course in a southwest direction. So STP refunded my $7.95 shipping fee. I appreciate that a)they got back to me when they said they would and b)the credited my shipping w/out my asking and when it was UPSs fault, not theirs. So kudos to STP CS!

  2. #2
    oneplustwo is offline Sapphire level (2000+ posts)
    Join Date
    Apr 2004
    Location
    .
    Posts
    2,504

    Default

    That's awesome! I've only had to deal with STP CS once a few years back and they were great.
    “The difference between perseverance and obstinacy is that one often comes from a strong will,
    and the other from a strong won’t.” Henry Ward Beecher

    Worry is like a rocking chair ~ it keeps you busy but it doesn't get you anywhere.

    for Sandy Hook Elementary School

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