I have been a huge fan of zappos but they really ticked me off this morning. One of the things I have always loved about the site is the ease of exchanges. Well, today I got an earful about the new exchange policy from a highly annoying anc clueless rep. They want you to give them your credit card number again over the phone (which I have saved in my account so why is this necessary?) and they will not accept the card if it is expiring soon (which mine is and I do not want to use a different card as I always use this particular card for shopping). So basically, no easy exchanges like in the past. The only reason why I use zappos is the fast shipping and lack of hassle with returns and exchanges, so this has left a bad taste in my mouth. Not smart IMO to bug good old customers like this.